First of all, sorry for my bad English grammars.
I just bought an Iphone 4s 3 months ago from Thailand. There was no problem connecting to the internet at all.
Later on, I left Thailand coming back to Canada by plane, arriving in Korea for a plane transfer. Still no problem connecting to the internet.
The problem started since I arrived in Canada, I have been trying to connect to my home wifi but It does n't work.
Once I select my home wifi, put a security password and press join, There is a tiny circle spining around on the left beside the network name.
I leave it for an hour but it seems to be not working at all. I contacted telus call centre and they told me that it's not the modem that have the problem.
But I can connect to some other public networks such as public library, starbucks, YVR Airport, etc and there was no problem at all !
Any suggestion how can i fix this or I have to contact apple support ?
Comments and suggestions would be appreciated !
Solved! Go to Solution.
Do you have a laptop working or a computer?
Try to access the modem settings and check the channel settings.
You can go to our telus.com/help to check that.
Or contact technical support @ 310-TECH
Or follow these steps:
You can also try another ssid or second wireless name usinga different kind of authentication (use wep if you havewpa/wpa2 now; or vice versa).
Are you able to connect to another wifi network in Canada? For example at a Tim Horton's or McDonald's where they offer free public wifi. Try connecting to your network manually, by selecting "Other", then enter your SSID and network security. If you're still not able to connect to any wifi networks at all, you should try a phone restore (If your phone is not jailbroken. If it is, your phone will be de-unlocked if you plug to iTunes).