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I'm JS a new member to the Telus Nieighbourhood. When you purchased your smartphone did it come with a warranty that covers physical issues such as dents, scratches, screen cracks/breakages or liquid damage? Something I would definitely recommend is that instead of spending the money on a brand new phone, just take the current phone you have now to a TELUS Store, (I cannot speak or answer on behalf of them as I am not a TELUS employee) but I am confident they may offer you an exchange for a new phone of the same model or will give you a temporary phone to use while they send the one you have now with the cracked screen out to a repair shop for screen replacement which would be a lot cheaper. I would not know how much the repair cost would be. I have never had to get a repair or replacement on a smartphone. I hope this helps. Best of luck getting your issue resolved.
You are partially correct. Remember, these large sheets of fragile glass and plastics are no longer "cellphones", but a minicomputer. People are using these devices to make less and less voice calls, but to use it as a portable computers.
There are not many brands anymore that brag about drop testing their smartphones.
It's part of a conspiracy to sell more phones. For example, after 18 months, have you notice built in batteries start to loose their life? It again is a way for manufacturers to sell more phones.
Going back to the original point about where to hold their phones. A belt phone holster or purse may be a growing option.
Otherwise look for phones with smaller screens that can tolerate the flexing. Perhaps a true cellphone of the yesteryear like a clamshell design.
Then there are protective cases so your smartphone can survive harsh environments of modern day life.
Hi JCH. I wanted to clear something up, you should not have to pay a loaner deposit if your phone is sent away for repair. Telus removed loaner deposits, you only have to pay if you damage the loaner phone.
Hi, I think that your best bet would be to pay the security deposit, get your device fixed and then return the loaner device. Just pay extra care to it. Then when your device is back from repairs, you get your money back. Then I strongly suggest you to get a good carrying case for your device. I hope it helps.
I had a similar thing happen to my Note. The thing I recall doing is always keeping it in my back pocket. I would forget about it and end up sitting on it when I am driving, going to the cinema etc.
One day I had it in my front pocket and upon removal noticed a crack(I don't keep keys, coins or anything else that would damage a screen in my pocket)
I suspect what may have happened is over a long period of time the screen weakened and the natural movement made it break.