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can I go in to a store and pay money towards my devices balance

Andrew1384
Organizer

can I put some money on my account at the store towards my device balance

1 ACCEPTED SOLUTION

dru
Community Manager
Community Manager

Hi @Andrew1384​!

There isn't a process whereby one can pay down the current device balance. You can make one payment to pay it off but not such that you can make a partial one to it. 

View solution in original post

4 REPLIES 4

dru
Community Manager
Community Manager

Hi @Andrew1384​!

There isn't a process whereby one can pay down the current device balance. You can make one payment to pay it off but not such that you can make a partial one to it. 

scowlingatmonday
Organizer

One option you could do is put your device on a lower rate plan and TELUS would automatically put half the value of the device balance on the bill, and then you could pay by credit card at a store. 

 

Lola
Rockstar

As @scowlingatmonday said -- Yes you can, any time you like. Read your contract. The contract you signed states you can pay half your device balance at any time to get a reduced rate plan. Or you can just pay it down. Telus won't refuse your money. 🙂