Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
747 PostsLatest topics in Mobility
Deceptive sales tactics hep
Anybody know how to reach someone to make a complaint about deceptive tactics? I recently switched over from another provider only to discover that what I had agreed-upon was not what they ended up charging me. I’ve spent 20+ hours on the phone. no o...
fake TELUS reps offering FREE 15 Pro-Max IPhone's for 10+ yrs of loyalty
I was called 2 times this week (May 2024) from 403-245-2815 & 403-290-6806. She was trying to get me to give them my : name/address/email/DOB & TELUS pin # in exchange for a new FREE 15 Pro-Max I-Phone's for 10+ years of loyalty. the 1st call I didn'...
Why can’t someone just help me. Worst customer service period.
Since the 23rd of November I’ve callled and called and called Telus. Sat on hold for over 18 hours, called them over 15 times, been promised four times callback from loyalty, scheduled two manager call backs, never received a single one. Been hung up...
Telus no longer Blacklists Stole Phone IMEI numbers
So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...
SCAM CALL & EMAIL
I received a phone call from a fairly reasonable sounding individual. I didn't trust it so requested he email me. The email is almost reasonable as well. I feel like many could fall for it. Here's the email follow up to the phone call: Telus Promotio...
Fraudulent Behavior of Telus Sales Representative
Dear Telus Mobility Customer Service, I am writing to file a formal complaint regarding the fraudulent behavior and false promises made by Harsh, a sales representative from the Telus Team. I am deeply disappointed and angered by the unprofessional c...
Wrong phone number shoping up on texts
Hi folks. I've got a Pixel 6s and when I got a new contract with TELUS. I already had an account with Telus but the new contract required I get a new number and TELUS ported my old number back to the phone. Now somehow the number TELUS gave me with t...
Calls to Apple Watch immediately bounce to Voice Mail
So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls i...
Giving a Customer Rep a Good Review after Call
Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...
