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Warranty void: 1

Just Moved In

Anybody experience this situation?


I lost Play store icon and no software using google play services works.

Tried factory reset several times.

Now trying firmware update using Kies and I see "WARRANTY VOID : 1 0x0500"


I read that this is a sign that my phone got rooted and may cause certain application to stop working.


Any idea?  (Kies firmware update is still running, but I doubt it'll work)


Community Power User
Community Power User

@FireFighter1017what phone are you using? Have you loaded custom roms into it?

Community Power User
Community Power User

Didn't Samsung replace Kies with Smart Switch?


If you loaded or attempted to load a custom ROM, touched the bootloader, or rooted a Samsung device that has KNOX, that can brick it. Samsung has apparently said that fixing this issue is not possible.


For some details: All you wanted to know about KNOX Void Warranty 0x1

XDA Discussion: Samsung Knox: Warranty Void Behavior


edit: spelling

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Kies no longer works, you must use Smart Switch or ODIN.

If you are getting that warning, the "e-fuse" has been tripped by either rooting, or bootloader modification. There is no going back. One it's tripped, it cannot be reset.