Telus - The First Carrier I'm HAPPY With

[S3love]

Is it just me or has anyone else noticed how good it feels to give Telus a try after leaving Rogers and finding out how smooth sailing everything is from activation to the easy self serve options on the web to the consistent LTE speeds etc.

I have never felt this way with a wireless company - I actually feel like its worth every dollar and that I'm not being cheated.

Thanks for listening!!

[Sylvie · Accepted solution]

I completely agree!!  Haven't even considered switching since I signed up with Telus years ago.  And the customer service is also top notch, at least when I needed it.  Always open to compromise and meet me halfway, both on the phone and in store.

[mharkiss · Accepted solution]

Telus is pretty good. I've been with them for about ten years and I don't see any reason to consider anyone else. 

[S3love · Accepted solution]

Just a little update ... 2nd month into this venture with Telus and I am still as happy as I was on day one, if not happier! Living in the center of Toronto and still using my Galaxy S3, I have not had one single call drop, data issue or network problem whatsoever. If my device could have been monitored somehow for network stability, the stats would show this. Sorry for rambling ... Just wanted to tell all that I am still extremely satisfied with my Telus move!!

[someone_9e9 · Accepted solution]

im happy with telus but i am not happy with sometimes loosing service (may be just because of my house) and unlimited nationwide plans !!

yay ...lower prices would be nice grr and wtf is up with having to get low end phones to have cheaper plan i just payed half of my device balance to have unlimited nationwide 45 plan and ya

[Silver_Arrow · Accepted solution]

I have used a lot of carriers and continue to be with telus because they are the best for coverage and service, just need to get some caller id in my pln, refuse to pay for something thats included but everything else about Telus I love.

[Pamely · Accepted solution]

Thats great to know.! Telus is glad to have you as a new customer. you can have that for sure!

[lerxst · Accepted solution]

"I feel even better when I can use my phone wherever I am while others are in a deadzone or a place with no coverage."

Try using your phone at BMO Field.  I have to use my wife's BB on the Wind network to get any reception there.

"I supplement my Telus coverage with Roam Mobility when going South."

I use T-Mobile.

[xl · Accepted solution]

I feel even better when I can use my phone wherever I am while others are in a deadzone or a place with no coverage.

  http://www.youtube.com/watch?v=-du_cbEZ1hA

I supplement my Telus coverage with Roam Mobility when going South.

  http://www.youtube.com/watch?v=sUWW_1r5vFE

[Pamely · Accepted solution]

Thats great to know.! Telus is glad to have you as a new customer. you can have that for sure!

[xl · Accepted solution]

I feel even better when I can use my phone wherever I am while others are in a deadzone or a place with no coverage.

  http://www.youtube.com/watch?v=-du_cbEZ1hA

I supplement my Telus coverage with Roam Mobility when going South.

  http://www.youtube.com/watch?v=sUWW_1r5vFE

[lerxst · Accepted solution]

"I feel even better when I can use my phone wherever I am while others are in a deadzone or a place with no coverage."

Try using your phone at BMO Field.  I have to use my wife's BB on the Wind network to get any reception there.

"I supplement my Telus coverage with Roam Mobility when going South."

I use T-Mobile.

[NFtoBC · Accepted solution]

Just back from a trip to Newfoundland. Was pleased to have coverage across most all of the island - even in places with no broadcast radio stations!

Other than the local phone company, no other carrier provides province-wide service.

[mharkiss · Accepted solution]

Telus is pretty good. I've been with them for about ten years and I don't see any reason to consider anyone else. 

[Silver_Arrow · Accepted solution]

I have used a lot of carriers and continue to be with telus because they are the best for coverage and service, just need to get some caller id in my pln, refuse to pay for something thats included but everything else about Telus I love.

[Sylvie · Accepted solution]

I completely agree!!  Haven't even considered switching since I signed up with Telus years ago.  And the customer service is also top notch, at least when I needed it.  Always open to compromise and meet me halfway, both on the phone and in store.

[S3love · Accepted solution]

Just a little update ... 2nd month into this venture with Telus and I am still as happy as I was on day one, if not happier! Living in the center of Toronto and still using my Galaxy S3, I have not had one single call drop, data issue or network problem whatsoever. If my device could have been monitored somehow for network stability, the stats would show this. Sorry for rambling ... Just wanted to tell all that I am still extremely satisfied with my Telus move!!

[someone_9e9 · Accepted solution]

im happy with telus but i am not happy with sometimes loosing service (may be just because of my house) and unlimited nationwide plans !!

yay ...lower prices would be nice grr and wtf is up with having to get low end phones to have cheaper plan i just payed half of my device balance to have unlimited nationwide 45 plan and ya

[jhardy]

I am going on 4 years now with Telus and I have never had better Service. One of the most important and most frustrating things is having to go over your bill every month with a fine tooth comb to make sure everything is correct, like I ALWAYS had to do with Rogers, my bill was never accurate and I was always being overcharged and fighting to get it in order. I HATED it!!  I have never had to worry about that with Telus! They have never tried to cheat me or screwed up my bill and that is a big load off my mind. We did have one little incident with a communication problem when I was suspended once but with one email every thing was corrected very quickly. Even with that happening I am 100% happy with Telus, how often do you hear that? I just signed on for another 3 year contract without worry. I have NEVER had a problem with down time or making or receiving calls. In 3 years I have been online 100% of the time. I actually feel good when I pay my bill, highly unusual 

John Hardy

[someone_9e9]

john,

well thats kool ...i have never been with rogers but heard they are horrible ...

im just unhappy because some people cant understand english ...

other then that i like my service ..im trying to stay with one provider

i have the nation wide unlimted calling 45$ + 15$ 250MB add on for data plus tax

i had to pay half of my device balance but its all good in the long run things will be a little cheaper lol

how come you went with a 3 year contract and not all the new plans and contracts????

[Silver_Arrow]

Must say I called in to Telus today to see about getting Caller ID added to my account and they were great, really helpful. Managed to get my voice plan replaced with on that had everything my old plan had but with caller ID and  and extra 50 minutes for free! Frankly that combined with my 6gig data plan means I am not leaving Telus anytime soon (well and my 18 months left  ) But when that expires I doubt I will find a better deal unless Canada gets the big V.

[js]

Hi everyone.  js here.  Before I signed up with TELUS Mobility, I did some shopping with other carriers such as Bell and Rogers but did not like their selection of phones, rate plans or pricing.  How I found out about TELUS was that there was a moblilty kiosk located near the centre court of a local shopping mall here in Calgary.  After giving it some thorough thought and what I would mostly use the phone for I signed a contract on December 27, 2001 for a 3 year term, paid the necessary fees and received my first cellphone which was the AUDIOVOX 8100 model.  As my contract came up for renewal at the end of every 3 years I would upgrade to phones manufactured by LG.  Ever since I signed up with TELUS, I have only had 2 issues. One was a feature did not work properly and a mistake in the billing.  It was an overcharge.  The associates I spoke to at *611 were professional and fixed the issue promptly.  I got the overcharge on my next bill as a credit.  Then in 2006 I got my first laptop computer and signed up for TELUS High Speed Internet.  FANTASTIC!!!  No way on earth will I terminate TELUS and go to one of their competitors especially if VERIZON comes to Calgary. 

[Artemis]

Glad to hear about your experience! The  AUDIOVOX 8100 brings back memories, that was my very first phone too! 🙂

[East56]

Telus could stand to improve from a customer service perspective, but other than that their network/service is much superior than Rogers.

[S3love]

I've been with Telus for 3 months now and every time I've dealt with anyone, they have been very friendly and extremely helpful. Hope your experience gets better!