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Telus Mobility Bait and Switch

Just Moved In
My wife spoke to TM retention and was offered a smoking deal. When we went to an outlet, we were told it was impossible and offered a totally different deal. Conveniently the file notes were lacking the cost detail. BBB contacted. Anyone out there encounter similar situation?

Community Power User
Community Power User

Retention is likely able to offer something different and/or possibly better than what one of the local stores has the ability to offer you. Did your wife not accept the offer from retention?

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