My wife spoke to TM retention and was offered a smoking deal. When we went to an outlet, we were told it was impossible and offered a totally different deal. Conveniently the file notes were lacking the cost detail. BBB contacted. Anyone out there encounter similar situation?
Retention is likely able to offer something different and/or possibly better than what one of the local stores has the ability to offer you. Did your wife not accept the offer from retention?
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