07-29-2020 05:44 AM
My wife spoke to TM retention and was offered a smoking deal. When we went to an outlet, we were told it was impossible and offered a totally different deal. Conveniently the file notes were lacking the cost detail. BBB contacted. Anyone out there encounter similar situation?
07-29-2020 06:19 AM
07-29-2020 01:03 PM
Even if there were notes regarding your conversation with Loyalty and Retention the retail outlets are not authorized to give you those deals. That's why there is a separate L&R department. There was no bait as it was a legitimate offer from L&R and no switch since you were the one who didn't take the offer at the time, it was not withdrawn.