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03-09-2016 07:37 PM
I have installed Samsung's Smart Switch program to sync my phone's calendar with Microsoft Outlook on my PC, as Samsung recommended. It takes about 15 minutes to run and in the end I get an error message that says "error encountered, unable to complete sync" with no details. I am able to back up the phone in Smart Switch fine. There is also no option to sync only future items, which is all I need to do. Is there a better program to run, possibly a free third-party program? Samsung's Kies is not an option for this phone apparently.
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03-31-2016 09:23 AM
Thank you. I may try that.
In the meantime, I did two things which (so far) seem to have resolved this issue. (1) I upgraded my Outlook, and, most importantly, (2) I deleted all "other" time zones in historical appointments. There were a few out of country trips where it did not recognize the time zone, then when syncing changed it to a different time zone. Then when syncing the next time, it duplicated the sync'ed appointment back to my Outlook, but with a different time zone again. The end result was that every time I sync'ed I added a new appointment for all those historical out of country appointments, and had 20 or 30 listings for each one. It was easy to find them, and I simply deleted the duplicate entries and the time zone reference on the original.
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03-09-2016 08:03 PM - edited 03-09-2016 08:08 PM
Samsung Smart Switch replaced Kies. If you try to sync everything but the Outlook calendar, do you still get the error? Have you checked with Samsung support?
Judging by Google, a lot of people are having problem getting it to work with Outlook. Could either be a flaw with Smart Switch, Outlook, or Windows 10.
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03-11-2016 10:52 AM
Do you know of another, third-party syncing program to run (Galaxy S6 to MS Outlook) ?
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03-18-2016 11:50 AM
Samsung support was no help, despite 4 calls, 3 hours on the chat line, and even resetting the phone to factory settings. This is very frustrating. It appears that Smart Switch is looking for an Outlook calendar file that it cannot find on my PC, but we can't solve the problem. Syncing Outlook is very important to me as I update both Outlook and my phone.
Is there any advice from Telus or other S6 owners?
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03-18-2016 12:25 PM
Silly question on my part, but doesn't Outlook run on a mail server? As such, shouldn't setting up your email client with your mail server credentials populate your mail app?
NFtoBC
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03-18-2016 06:00 PM
No , you need to sync the S Planner calendar with whatever calendar you're using on your PC - in my case, MS Outlook. Samsung says you have to use Smart Switch, which I downloaded. Backup, which also requires Smart Switch, works just fine for me, but for the calendar sync, it says "Error: cannot retrieve folder information due to an issue in Outlook." Samsung support has no idea what to do.
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03-18-2016 07:06 PM
Ever consider using Outlook itself? People have been having issues with S Planner and Outlook. Seems to have broken after Microsoft updated something 2 years ago and Samsung hasn't been able to get past whatever that change was.
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03-30-2016 03:25 PM
MyPhoneExplorer: http://www.fjsoft.at/en/downloads.php
I have been using it for many years with a multitude of Android devices.
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03-31-2016 09:23 AM
Thank you. I may try that.
In the meantime, I did two things which (so far) seem to have resolved this issue. (1) I upgraded my Outlook, and, most importantly, (2) I deleted all "other" time zones in historical appointments. There were a few out of country trips where it did not recognize the time zone, then when syncing changed it to a different time zone. Then when syncing the next time, it duplicated the sync'ed appointment back to my Outlook, but with a different time zone again. The end result was that every time I sync'ed I added a new appointment for all those historical out of country appointments, and had 20 or 30 listings for each one. It was easy to find them, and I simply deleted the duplicate entries and the time zone reference on the original.
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