Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers.
@Dexopilis Not sure why you and others feel this is on Telus. Telus or any other Canadian mobile provider haven't pushed updates since the CRTC forced all Canadian Mobile providers to sell devices unlocked and unlock current devices for free ( As of December 1st, 2017 )
The updates are pushed from Google to Samsung. Then, once Samsung is confident with the release, they push the update directly OTA to Canadian Devices. The Software Update Life-Cycle is now null and void. This is the reason the schedule is never updated anymore until AFTER updates are pushed, if at all, and also the reason that you will find an "OS Update Schedule" posted from Samsung on "Samsung Members" Notices area. If you don't believe me, contact Samsung or Telus and ask them yourself.
So long story short. It's not up to Telus. It's up to Samsung. They do batches of OTA updates. For example, when the OTA for the S8 hits in March, some people will get it on the first day, others possibly a few days later. This is all done to avoid over loading the network.
i have no idea i am sill using an s7 edge i do have a s9+ but i can't seem to get used to the size and weight of it.. as for wifi calling i have never used it but after the security update on the s7 edge my phone only works if someone calls me if i call them they can't hear me even if i yell at the phone so slowly they are disabling features and making us switch to newer phones...phone worked great till the last security update now it became a door stop/tire chock when i work on my car
@Mustang_Driver I really don't think anyone is purposely disabling features or breaking things to force you to upgrade.
I haven't seen any other complaining about the same issues. Have you tried a factory reset to correct the issues?
i think the big companies do intentionally erase code in products near end of life because if they didn't then the older phones would still be in working order, after i installed the last security update my phone has done some whacky stuff even after i factory restarted it, i will only hold a charge for 3 hours now as to where it would be good for 2 days, will not connect via bluetooth to my OBD2 Sensor anymore,my bluetooth headphones only one side works now,ghost calls(nobody on the other end when you answer,when you call person that you called cannot hear you but you can hear them) so yeah some lines of code might be missing to make the phone seem like its acting like it's time to give it up but after June i am giving my contract up and NOT renewing it..... i pay close to 85 dollars per month for 300 minutes and 1 gig of data i think as canadians were are being over charged for everything as soon as it crosses the border verizon 4 lines w unlimited data for 100 per month i think i might go with Freedom mobile next but i need to look further into them..... 10gigs per month for 60 dollars that is still a better deal then i can get with telus even after talking to the retention team
@Mustang_Driver I know people using Galaxy S4s that still work fine. Updates on flagships are only done for 3 years. I also have an old S7 just received a security update the other day, still works great. No issues.
As for prices. Yes, it's nuts for Canada, not just Telus. But all the big one. Freedom is great, IF you are within their coverage area. Unfortunetely I am in Fort Erie and it's not quite there yet. There are too many surrounding blurbs of light orange.
Before I commit. I need to see 100% coverage for the entire Niagara Region.
well for unlimited calling in canada and 10Gb+3Gb bonus for 50 dollars sure makes me wonder why i am paying 150per month for 2 phones... i could easily save myself 50 per month.... i pay 85 permonth for one line and 57 for the other this wireless thing is getting out of controlwith 3 main companies that control pricing like i said down in the USE you get 4 lines on unlimited calling and data and 4 new phones for 100 per month. we are getting screwed in canada and i have 1 more month and my contract is up and i am not renewing so we will see what happens next month