Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers.
@NFtoBC Even if that is the case. They can at LEAST update the schedule to "Delayed", without a reason, rather than just removing it all together.
That would not fall under a NDA, it would at least let customers know that it's still coming, but it's delayed. Removing it is just a kick in the teeth, when you have an S6 and you are expecting it.
Also concerning that the Note 5 has updated and wasn't even on the update list when the S6 was. And we are left in the dust and dark.
However, the question was asking about details: "At least tell us why." While I agree the term "delayed" would at least provide some info, it does not answer the demands of many, and leads to people asking "When?"
Actually, the page should be renamed "Update History"
"Schedule" refers to plans for the future, but this page is never about the future. Now and again it is updated to the present, but not in more than one year has it been about the future.
If I didn't care about my customers, I would do the same: act like I do not care. But do they care? I'm not saying they don't, just as if they don't.
At least I know they didn't release the Pixel update in the past, as of May 7.
Seriously, if it was named "Update History" that would make more sense with the track record of the page. I keep half hoping for a schedule, but it's always just a history.
yeah i haven't heard of any updates on my s9+ but i did just recently get the security patch to bring it to january 1current software version g965wvls7csl1/g965w0yv7csl1/g965wvls7csl1. i haven't seen anything on the samsung members area either but i am not signing a new 2yr. contract to get a phone with the latest software besides the s9+ is still a very nice phone to many features for me, my i phone 7 plus is also sitting on ios version 13.3 i have heard that the next software update will be it's last i have maybe 4 hrs of use on that phone i just have it as a spare the thought about selling it has crossed my mind but i won't get anything for it