Software Update Schedule Discussion

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mhinc
Advocate

@Nighthawk Usually Telus is ahead of Rogers, and especially Bell when it comes to updates.  I grabbed an S7 so not a huge issue now.  BUT I would like to sell my S6 with Nougat on it.  It would just be nice if there was a little more information as to WHY updates that are scheduled, even if an estimate.  Are removed.  Yes I agree, it's probably a Bug issue that was the reason for it's removal but at least leave it on the page and put a reason such as "Delayed"

That's all I ask.

 

 

 

Bulldog
Connector
I agree! At least tell us why.
Community Power User
Community Power User

Bulldog wrote:
I agree! At least tell us why.

D'ya think the carriers may be under some forms of NDA about release information? Possibly the manufacturers don't want published the causes of such changes.

 

NFtoBC
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SMOKE_SKULL
Resident

Just downloaded nougat for my note 5

arjonny
Connector
So is it safe to say that Telus/Koodo customers have been uneccesarily left in the dark for Nougat now?
Bulldog
Connector
Why schedule is updated AFTER devices are updated? And not update to come in the schedule.???
mhinc
Advocate

@NFtoBC Even if that is the case.  They can at LEAST update the schedule to "Delayed", without a reason, rather than just removing it all together.

That would not fall under a NDA, it would at least let customers know that it's still coming, but it's delayed.  Removing it is just a kick in the teeth, when you have an S6 and you are expecting it.

Also concerning that the Note 5 has updated and wasn't even on the update list when the S6 was.  And we are left in the dust and dark.

 

Highlighted
mhinc
Advocate

Just found the following on mobilesyrup.com

 

Earlier this week, Telus removed the Galaxy S6 and S6 edge Nougat update from its OS Update Schedule web page. In a statement to MobileSyrup, a spokesperson for the carrier said the update is still on its way.

“We do intend to bring Nougat to the S6 but we’re currently working to ensure the best possible experience for our users. The release date will be updated as soon as we’re certain the experience will be seamless,” said the spokesperson.

 

Now if they can give a statement to an online mobile news site, why can't they provide their customers this info FIRST HAND.

That' is my issue!

 

Community Power User
Community Power User

mhinc wrote:

@NFtoBC Even if that is the case.  They can at LEAST update the schedule to "Delayed", without a reason, rather than just removing it all together.

That would not fall under a NDA, it would at least let customers know that it's still coming, but it's delayed.  Removing it is just a kick in the teeth, when you have an S6 and you are expecting it.

Also concerning that the Note 5 has updated and wasn't even on the update list when the S6 was.  And we are left in the dust and dark.

 


However, the question was asking about details: "At least tell us why." While I agree the term "delayed" would at least provide some info, it does not answer the demands of many, and leads to people asking "When?"

NFtoBC
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Community Power User
Community Power User

mhinc wrote:

Just found the following on mobilesyrup.com

 

Earlier this week, Telus removed the Galaxy S6 and S6 edge Nougat update from its OS Update Schedule web page. In a statement to MobileSyrup, a spokesperson for the carrier said the update is still on its way.

“We do intend to bring Nougat to the S6 but we’re currently working to ensure the best possible experience for our users. The release date will be updated as soon as we’re certain the experience will be seamless,” said the spokesperson.

 

Now if they can give a statement to an online mobile news site, why can't they provide their customers this info FIRST HAND.

That' is my issue!

 


Much is released by the PR department before being shared with customers. Most new releases go that way, so no surprise a PR spokesperson is maintaining a relationship with the media. The actual statement has no substance, and is standard bafflegab: there may actually never be a release date, if the condition is not met.

NFtoBC
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mhinc
Advocate

Looks like Rogers may beat Telus to the punch for the Android 7 update on the S6 and S6 Edge

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/OSUpgrades/thread-id/1

 

Community Power User
Community Power User

I'm still curious how many years it'll take Samsung and the other manufacturers to get past 7.0. 7.1.2 seems to be the most recent Android version at this point which Google has on their devices. All the other manufacturers are merely releasing 7.0.

arjonny
Connector
Figures. This is really disappointing.
I have been brand loyal to the Samsung brand since the Nexus S but I have completely had it.

I just want timely updates, on an S6. It isn't too much to ask. It understand life cycles of upgrades but for what was a flagship only two years ago this is just constantly left in the dark. The not ready for primetime Bixby on the S8 is a perfect example.

Just roll out 7.0 for these older phones and if it really is that crappy it will just give me another reason to switch phone brands and probably carrier at this point.

SMOKE_SKULL
Resident

There's a bunch of stuff about the nougat on the note 5 that I don't really like. So far overall it's a bit of a disappointment. Marshmallow was pretty good really.  I remember beating my head against the wall waiting for my note 1 to update. In the end it's just a phone and shouldn't effect our lives.

darderb
Connector

I just saw this from the mobile syrup website

http://mobilesyrup.com/2017/04/26/telus-galaxy-s6-edge-android-n-update-nougat/

I was wondering if anyone has received the update yet?

 

arjonny
Connector
Definitely not
Zeeshan
Resident
I received it on s6 edge yesterday😊😊
Bulldog
Connector
Nothing here S6.
Community Power User
Community Power User

S6 Edge - Downloading Nougat now.

darderb
Connector

Usually the S6 Edge gets the updates a few days before the S6, apparently they have different programming.