Software Update Schedule Discussion

[BentleyMcMulligan]

Almost every phone, even iphones, get hot while charging. So no need to worry about it heating up. The note 7 issues where figured out and are being solved in future samsung products. The battery had slightly curved corners which caused the layers of the battery to touch and short circuit, creating a fire. Also the space where the battery went was too small for it to expand (all batteries expand when under use or charging) so that also caused an issue. Its a simple fix so no need to be so cautious anymore

[Maelstrom]

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@Mustang_Driver wrote:
I saw that as well but the release is 7.0 i heard somethimg about a 7.1.1 update so i guess we are still gonna be waiting.... also i was going to switch to the iphone 7 s or plus but i just cant bring myself to buy an apple product especially when i have a balance on my google account

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Hi Mustang_Driver

Do you mean Telus will be skipping the 7.0 and going to 7.1.1 directly?

Thanks.

[Pop]

LOL. They can't deliver 7.0, forget about 7.1.1. You will never see 7.1.1 on GS7. You will change a phone before Telus roll out 7.1.1 update.

[Pop]

Why don't you answer our questions Telus? Nice relationship you have with your costumers. Why do you have this page if you don't read it? Is it hard to let us know about your progress and approximation date, the plan about pushing out the new update. It's not shame to be the last one, it's shame not to communicate with your costumers. And please don't answer "we don't know" cause we don't ask about exact date, we ask for a info how far you went with the update and when we could expect the update out. Is it hard to give us at lest an idea while every other carrier enjoying the update rolled out already. And don't forget that we are on a security patch from November 6. It is April soon. Six months old security patch.

[Shawn22]

Ah telus only reads what it wants to on this site, it's ok telus, you can play the silent game
And just ignore its paying customers I'm done with telus 23 years with them and they can't get **bleep** straight. Wow this form is nothing but a useless site.
Thanks bell for your 7.0 image, then flag with odin3 7.0 installed

[BentleyMcMulligan]

To be fair 7.1.1 may not even be necessary as its basically only bug fixes and optimization on the pixel phones. We may never see 7.1.1 because we probably won't need it. Or they'll update bug fixes with the security patches (if they actually decide to start pushing security patches after 7 is released). From what I've heard 7.0 on the S7 is extremely well optimized and doesn't really require anything further except minor bug fixes that only a few handsets will probably ever encounter. I agree Telus is really bad at pushing out updates but its not Telus' fault for not updating it past 7.0, cause chances are the S7 won't need it

[wat]

Again Telus has updated their Software Update Schedule page and still no mention of 7.0 for the S7 and S7 Edge.  Most other Canadian carriers, including 2 of the Big 3, have already released the update (Bell/Virgin, SaskTel, Freedom, Eastlink) or have provided a target release date (Rogers).  Come on Telus, at least tell us something.  I'd prefer to get the update straight from Telus but may just cave and flash firmware from one of the other carriers or change my CSC to force an update like some users have.  Thanks for the wonderful customer service Telus...    

[BentleyMcMulligan]

I wouldn't even call it updating it. They never actually show a projected date when anything is receiving an update it just shows what already has received an update and the date. Telus' update schedule is embarrassingly bad, they need to totally rethink the structure of it cause right now its completely useless

[Christopher77]

I plan on doing the same thing on my days off.. I'm done waiting for Telus.. I just called tech support.. no joke.. the lady told me they are just waiting for Samsung to send the update. LOL. Like you said.. thanks for the image Bell! Don't care if it trips Knox or not at this point..

[Christopher77]

Nailed it. "embarrassingly bad". All my friends here at work have Nougat.. Bell customers.. ugh.. thanks Telus.

[Pop]

Telus representative said over the phone that they didn't get the Nougat from Samsung because they don't want it. They said it's full of bugs on Pixel and Nexus 6 phones so they will not launch the update on GS7/GS7 Edge.
So we have only 3 options to get the long expected update
1. Flash it with Odin
2. Change the CSC and force the update from another carriers or
3. Change the carrier (Telus)
Looks like Telus is skipping the Nougat update.

[BentleyMcMulligan]

I can completely say that's 110% bs. The S7 is one of the most stable versions of 7.0. That representative just wanted you to stop asking questions. That would be the most idiotic thing for Telus to do and I would be immediately cancelling my contract and going someplace else because that is terrible customer service

[MoistPicklez]

LMAO Telus thinks people don't know how OEM's update, that is quite funny, was told the same thing about a different device by some brainless Telus employee spouting out generic responses instead of being honest and straightforward. Hey Telus, you guys really need to pick up your **bleep**! Get it all together, in one place, and treat your customers right, before the smart ones trash your name beyond repair.

[NFtoBC]

The "Smart Ones" simply choose the provider where they will get what they want, and quietly move there.

Just Sayin'

[MoistPicklez]

Or choose a device AND a provider that dishes out their updates in a timely manner. Sometimes the 'smart ones' have to make a bit of an uproar to help the sheep wake the hell up.

[NFtoBC]

Every update has been delivered to my phone on the date promised by the manufacturer.

[BentleyMcMulligan]

That may be but Telus had yet to provide a date when other carriers have either released the update or have a date set. As soon as my contract is finished with Telus I'm switching carriers they have been absolutely abysmal at informing their customers about updates as well as pushing those updates in a timely manner

[Pop]

Big question is,
why Telus don't update the schedule page to coming soon or something, why we wonder in the dark not knowing is nougat coming or no and approximately when? Would that be hard? Why Telus, why?

[Christopher77]

Well that was easy. I flashed my S7E with Bell's Nougat software.. (Odin) rebooted and was up and running on the Telus network! (This did wipe my phone to new but all good; I had everything backed up) Knox didn't trip.. Samsung Secure Folder Installed! Thanks Bell and SamMobile! Very happy!! And Telus.. um.. yeah.. 😒

[Mustang_Driver]

The update came tonight at a whopping 1245MB and is Android 7.0 just thought you all might want to know

[filster27]

Got mine about an hour ago.   🙂

[Bacon_Bob]

I just checked for updates on my S7, it's ready.  I'll install tonight @ home, after I've backed up my phone!

Hope everyone gets their update soon.

[Mustang_Driver]

so far the only issue i have had is it will NOT stay connected to my WIFI but i haven't tried to make any calls with it as of yet but there were a few features added that i need to get used to but over all seems easy on the battery

[Bacon_Bob]

Well, I installed the update last night.  No problem with the installation.  (Still glad I backed up my phone).

Seems to be working pretty good.  No connection problems.  Wi-fi and Network and Knox mode are problem free.  Calls seem to be going through faster too.

Only issue so far, is a couple of times the phone froze up and restarted itself.  I'll be watching for that. 

Battery is draining faster than I'd like, but it was starting to act up before the update.  I'll be watching that.  I've seen some complaints, online, about battery draining issues.

I noticed that Telus has NOT updated https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/53566 yet.  The update schedule info is over a week old.  Such a shame that Telus is not keeping this accurate.  

[Mustang_Driver]

Yeah the phone seems to be about the same except for the battery drain issue after charging it i unplug it and within about 30 minutes i am down to 85% without even touching it, i tried to factory reset it and still does the same thing, i am thinking about trading it in for the iphone 7 plus i just don't want anything to do with apple on my computer at home but thats another story

[mhinc]

I have to ask.  The S7 update to Android N isn't on the Updates Page?  Why is it not updated?

[Mustang_Driver]

Re: update schedule

Hi there, sorry about the late reply.   Our update schedule is a delicate balance between both our approval process and our partnership with the OEM's. Sometimes we will not be able to update the schedule as regularly as we would like, though we try hard to publish the latest available information as possible. As you are likely already aware, Nougat for the S7/S7 Edge has started rolling out at the beginning of the week continuing through the end of the month.   Thanks for your patience. 

This was the reply i got when i asked

[mhinc]

I see the schedule was updated now.  Hope to see the S6 next for Android N, usually it follows the 7 about a month later.

Fingers Crossed

[Lola]

Off topic to begin: Why can't I post a comment in a thread without replying? Am I missing something? I won't be surprised if I am.

On topic: I took the Nougat update yesterday. Battery drain is an issue, though I purposely left enabled the "battery optimization" when asked. I'll turn it off today and see if the battery drain stops. My Gmail app has gone British, with the "trash" label replaced by "bin," and other annoyances. It takes more touches to reach some often used settings, and panels are vague, not good for the visually impaired, such as I am. The notification panel is particular hideous for me, much smaller and hard to see to pull down, and then so vague. Can I increase the size of that somehow? The default keyboard is so undefined now it's trash, or bin, whatever. The blue light filter is the only good thing about this update for the visually impaired. I'm not impressed overall.

[NFtoBC]

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@Lola wrote:

Off topic to begin: Why can't I post a comment in a thread without replying? Am I missing something? I won't be surprised if I am.

Not sure what else you might call the action you take!  Other than being the first post, presumably you are replying to some part of the content, else you should be starting a new thread!  Choosing a particular post to reply allows you to quote the content, which is why there are reply buttons everywhere.