Software Update Schedule Discussion

[silentace7]

Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers. 

[Nighthawk]

If your phone is from India, any updates for it will not come from Telus. The update for the G4 Play has not been released yet. Only the Z Play. Once it's out you should be able to get it as a normal update OTA from Lenovo if they release the update. Your phone should regularly check for updates on its own and should pop up a notification when one is available.

[pbman]

Nighthawk:

I still haven't got my android 7 Nougat update yet for my Telus Moto G4 Plus, does it have anything to do with the fact that it's unlocked and a SIM from another carrier being installed?

[Nighthawk]

Most likely. Your phone is not on the Telus network. It will not be able to receive updates directly from Telus as a result. If the carrier you are on now has the same model of phone and releases an update, maybe but no guarantees. Only other option would be to see if Lenovo has an way to get it from them directly without the carrier.

[pbman]

Nighthawk:

so are you saying that I would need to install a Telus SIM card in order to get the updates? how about a Koodo would that work?

[NFtoBC]

If I recall, the update should be supplied by the originating carrier via Wi-Fi, if connected.  Others with a phone from the USA have reported provisioning from the original carrier.

[pbman]

 NFtoBC

"If I recall, the update should be supplied by the originating carrier via Wi-Fi, if connected."

that's what I thought too.

[Nighthawk]

I've heard of cases where that didn't happen and the users were not able to get the update from their original carrier. It may be hit and miss depending on carrier or device manufacturer.

[pbman]

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@Nighthawk wrote:

I've heard of cases where that didn't happen and the users were not able to get the update from their original carrier. It may be hit and miss depending on carrier or device manufacturer.

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yes I  hear do that too in the US but not sure about Canadian carriers.

[MoistPicklez]

Odd, I know there's been talk about the Galaxy S6 and S6E getting Nougat in Canada, but the Update Schedule doesn't have the S6 or S6E on the list. Does that mean Telus is giving up on updating the S6 and S6E models to 7.0? I really hope this isn't the case as my wife and I have both dealt with faulty LG Canadian variants (G3, two G4's, and a G5) so we both switched to the S6..

[Nighthawk]

Samsung hasn't even announced the S6 or S6 Edge update in the US yet. It won't be out in Canada before then. Their US website said other models including the S6 could be getting the update sometime later this year by June. I'm not holding my breath since there are typically delays from Samsung so my S6 Edge is still without Nougat.

The footnote from Samsung's US 7.0 announcement for the S7:

“Android 7.0 Nougat will be expanded to additional countries on the following devices within the first half of this year: Galaxy S6, Galaxy S6 edge and S6 edge Plus, Galaxy Note5, Galaxy Tab A with S Pen, Galaxy Tab S2 (LTE unlock), Galaxy A3, and Galaxy A8.”

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[NFtoBC]

Those Samsung phones are fairly recent releases, so it makes little sense for Telus to not release an update once received from Samsung. My expectation is that once received & reviewed it will be released.

[Mustang_Driver]

i see that on the firmware update page that the samsung S7 Edge isn't even on the list for updates (security/firmware) i have been toying with the switch to the iphone 7s but i don't like the way iphones won't allow drag and drop of music files to the phone without syncing it to an apple account... but i am due for an upgrade on my plan as the 2nd phone is a galaxy Duo LTE and it sucks as it hasn't had an update since 4.1.1 even my first gen moto G is running 5.0.1 which is a vast improvement from 4.1.1

[wat]

It certainly is frustrating that Telus or the other Canadian carriers have not yet released Android Nougat for the S7 series.  I have an S7 Edge on Telus and it's still on the Nov 1 security patch level (with Android Marshmallow)... security patch is just over 4 months old now, great!  The major US carriers have already released Android Nougat (with a newer security patch level) to their S7/S7 Edge's, and a good deal of carriers in other countries have as well.  In fact there are reports today that some countries in Europe are seeing Android Nougat roll out to the S6 and S6 Edge.  Might be the last time I purchase a Samsung phone, or even a phone from a carrier.  The Pixel or Pixel 2 (when released) looks more appealing each day.  Come on Telus, let's get Android Nougat out for the S7 phones already!!!   

[kbieth]

I agree. Samsung has released the OS update months ago and TELUS continues to delay the launch of an already proven OS. How long does it take to test an OS on the TELUS network? This is getting to be ridiculous. I hope TELUS losses subscribers over this and then maybe they will wake up.

[Nighthawk]

@kbieth @wat- Samsung has yet to announce any release of Nougat in any form of in Canada. Nougat was was only announced in the USA very recently, not months ago. It didn't finish beta testing until the end of January. If anything, Canadian users should be actively voicing their concerns to Samsung to release the update at the same time the Americans get it. I don't see anyone posting comments along those lines on Samsung's twitter or facebook pages so far. Samsung always releases updates to Canadian carriers quite some time after the USA. 

[wat]

@Nighthawk Are you absolutely positive Samsung has not released Nougat to Canadian carriers yet? Just because they haven't announced it does not mean they have not released it to them. A Bell Twitter post said that Nougat for the S7 is scheduled for release by the end of March. Now why would they say that if Samsung has not already released it to them? The Rogers update schedule has also listed Nougat as "Coming Soon​!" to these two phones since the beginning of February. Again why would they post that if Samsung hasn't even released it to them? I will admit that it's possible Canadian carriers don't have it yet, but there are several signs that suggest they do.

[Nighthawk]

When Samsung announced the American release, the carriers had it out fairly shortly after. Hopefully they'll announce it for Canada soon though I still think Canadian users really need to raise hell against Samsung as there's no reason why they should be delaying things this long. They release by country typically instead of a global release.

If they release it end of March, that'd be great but Samsung has remained very silent about Canada. "Coming Soon!" could mean weeks or months. Roger's isn't setting a date. There's even comments on their forums that for the Marshmallow release last year, "Coming Soon!" was the status for 6 months so it's easily possible that is applicable to Nougat this year. Roger's users have the same complaints on how long Samsung is taking as we all do here. 

Biggest problem is that the update Samsung is going to release is only 7.0 and not the latest 7.1.1. It'll be anyone's guess how long it'll take the latest update to be released by Samsung.

[wat]

Unfortunately if the delay is with Samsung (and again I agree it could be just them and not the carriers, but it's hard to know either way), I'm not sure how much how much pressure users can put on them, especially since it hasn't worked much in the past.  Perhaps it's because the Canadian market is just too small compared to other countries.  Or maybe there is something in the contracts between Samsung and the Canadian carriers that is delaying the release.

Yeah I'm doubtful we will ever see 7.1.1 on the S7/S7 Edge or previous Samsung devices for that matter, and if by chance we do it will be long past the release of Androids next OS version. 

[BentleyMcMulligan]

Rogers just updated their update schedule saying the S7 and edge are receiving the update March 20th so I don't see why Telus shouldn't be too far behind, or ahead if they actually properly updated their schedule instead of updating it with updates that have already been released

[wat]

Totally agree. Hopefully Telus will release Nougat alongside Rogers release. Interesting how Rogers has posted this despite Samsung Canada not announcing the release of Nougat on their website. Seems like it was released to the carriers and they've just been taking their time testing it.

[Ray1]

Again the know-it-alls have shown how much they actually know about the releases