Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers.
Samsung hasn't officially announced Nougat yet. Telus will be waiting for them to do that. Unless Samsung radically changed their process, they're ususally 6-9 months delayed in releasing updated from when Google does.
There may be a delay as well > http://www.gsmarena.com/samsung_halts_galaxy_s7_nougat_update_rollout-news-22777.php
Samsung announced it yesterday officially, so it looks like the delay is over.
It'll be interesting to see how quickly Telus can deliver it to us now seeing there's been an extensive beta period ahead of the general release.
if it's sometime in march then i will probably be using a different phone if i even renew my contract... the samsung s7 edge has been a total nightmare and i was hoping that a firmware update might fix the issue....the amount i use my phone it would better suit my getting a pay as you go phone rather than dumping $90+taxes every month i could easily get away with a pay as you go and put 25 dollars on it every month.. the only reason i kept up with my plan was my mother's health issues which i can say she is no longer having as she passed last sunday so i don't really need my phone anymore
Dear TELUS, I understand the desire to not set false expectations, but having a supposedly forward-looking schedule only looking backwards is not the best idea from a customer service standpoint.
I noticed that the updates page (https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/53566) now has an extra column: "Target Launch". Of course, it's empty.
Over the past few months, things only get posted AFTER they have been released.
I think if 2 things were improved, it would keep customers happy while minimizing churn for the support folks:
Either that or change the title of the topic the "Software Update History" to be clear you're not going to forecast anymore.
My 2 cents...
The updates are usually released in batches so the servers aren't overwhelmed. You may want to hold off a little on updating the G4 Plus as Lenovo's forums have a number of users indicating there have been problems since updating.