Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers.
It will be delays on Samsung's part. They are notorious for massive delays in releasing updates and patches. Worse than all other big manufacturers. There are also different releases based on country / region also. Samsung always releases updates in Korea followed by the USA first. Then they often delay other releases when bugs surface from the initial one.
As for Blackberry, they have a more stock version of Android that needs far less tweaking than Samsung. They also have a much smaller product line than Samsung. Both result in faster releases.
I have a 1st gen Moto G. The Lollipop update introduced problems with no sound during calls This happened to me after plugging it into a usb port (to charge) on a device that also allows USB media transfer (which i didn't even care to use). No clear fix at present except factory reset which I'm getting rather sick of doing and it only crops up again anyways. I've hear marshmallow builds don't have this problem so I'm hoping Telus, being the caring people they are, will release this for my rather old phone which is now severely compromised as an actual phone but still works great in other respects. Any news on this?
I got the update about a week ago.... i didn't notice anything different but my phone still seems to drop calls after 45secs to 1m30secs seems to be either a phone issue or a telus issue but they did reboot my phone on thursday and told me to try it and see if that solved my issue, I told them if it didn't i was going to run it over and send it to them and claim it against my accidental breakage and get another phone maybe the iphone but i don't want to give up an android yet
Where is the November 14 update for the Samsung Galaxy S7? Has it been delayed or is it being skipped? I have not received the update and all carriers except Telus have pushed out a November update.