Software Update Schedule Discussion

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Community Manager
Community Manager

Hey @Malek777,

 

It is currently at the discretion of the OEM whether or not they roll-out monthly security patches. We have received word from Samsung that they do expect an update next month that will likely bundle the June & July security updates. 

 

Keep an eye on the software update schedule for the latest dates. Smiley Happy

 

Ramzy
Connector
A newer update always builds up on the one before that. There is no such thing as bundling security updates. That defeats the purpose. The only reason here is that the carrier does not find it feasible to work on patches every month. Too bad there is a lack of courtesy to the customer to simply admit that, or to provide the option to switch to the Samsung update channel.

Telus probably isn't even aware of the battery drain on the current Galaxy S7 build.
Community Power User
Community Power User

No battery drain for me on my S7 using the latest software.

Malek777
Connector
Received marshmallow of the idol3 today. Phone seems snappier. Now Waiting for the s7 edge update to address the battery drain.
cryptodon
Connector

Can the forum moderator confirm that the Samsung Galaxy S5 Active, Note 3 and the Galaxy Tab A are not being up graded higher than android 5.00 so I can go forward with installing a custom firmware as the continual bugs, lack of security updates and extremely poor battery life in version 5.00 are irritating i am tired of having to deal with them.  The Samsung hardware is excellent only the firmware does not meet good quality. 

Malek777
Connector
No s7 updates on the horizon I'm fairly confused on how blackberry can manage to push updates faster than samsung when the s7 has been the best selling phone in canada. I'm not sure if Telus is stalling or samsung. Samsung has already released the firmware internationally. The US carriers are already pushing the update but the big three are stuck in April. Quite disappointing.
Community Power User
Community Power User

It will be delays on Samsung's part. They are notorious for massive delays in releasing updates and patches. Worse than all other big manufacturers. There are also different releases based on country / region also. Samsung always releases updates in Korea followed by the USA first. Then they often delay other releases when bugs surface from the initial one.

 

As for Blackberry, they have a more stock version of Android that needs far less tweaking than Samsung. They also have a much smaller product line than Samsung. Both result in faster releases.

Malek777
Connector
That is just not true. Samsung has been good at pushing updates throughout Europe , Asia and the US. It's up to the carrier to get into gear and test the firmware and release it. Most carriers around the world released the may, June and recently the July update. Rogers has been the worst so far. Telus and bell are better but not that great either. The priv being close to stock has nothing to do with a security patch, this isn't an upgrade from 6.01 to 7.0.
Shane
Ambassador

BlackBerry OS 10.3.2.2888 has been released by BlackBerry. When can we expect Telus to release it?

 

Shane.

Ramzy
Connector
I wish you'd just have the decency towards your customers and admit you're not on track. Instead you're blaming the phone manufacturer. It's just embarrassing.

Little tip: how about you stop removing the data toggle from the quick settings on your Samsung firmware. Would probably save some time and your customers, who would like to control their data use conveniently - as intended by the phone manufacturer - wouldn't feel cheap shot.
Tornado15550
Resident
Has anyone gotten the Moto G 3rd Gen security update that was supposed to roll out today? My device says I'm up to date. Also will it be bumped up to 6.0.1 with the new emojis or will it will be 6.0 with an updated (hopefully July 5th) patchset?
Ramzy
Connector
Ramzy
Connector
You should probably check your battery details then.
Malek777
Connector
I did, nothing is wrong. It's just android system is high on the list after the April update. Hopefully will get fixed soon
Ramzy
Connector
Sorry, meant to quote Nighthawk.
Malek777
Connector
Telus has finally delivered on the update. Great news for the s7 😊👍👍👍
Ramzy
Connector
Well, that's good to hear. I am surprised. Thank you TELUS. What's the first verdict Malek?
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Tornado15550
Resident
So is the 3rd gen Moto G not going to see that security update that was supposed to roll out on the 14th of this month? It's removed from the software update table and my device is still on the December patch with 6.0. Come on, TELUS! Release the update already!
Nik
Resident

I have a 1st gen Moto G.  The Lollipop update introduced problems with no sound during calls This happened to me after plugging it into a usb port (to charge) on a device that also allows USB media transfer (which i didn't even care to use).  No clear fix at present except factory reset which I'm getting rather sick of doing and it only crops up again anyways.  I've hear marshmallow builds don't have this problem so I'm hoping Telus, being the caring people they are, will release this for my rather old phone which is now severely compromised as an actual phone but still works great in other respects.  Any news on this?

darderb
Connector

Is there any timeline on when the GS6 will get the latest software/security updates? I see the GS7 and GS5 received updates recently, but no mention of the GS6.