Software Update Schedule Discussion

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Resident

Very professionally done. You should really remove this page and put 'updates to come to Android phones one day, we're not really sure when.' I think I will be switching phones to the nexus devices to actually get updates faster than this half a snail's pace. The Telus experience is not one I'm impressed with. Makes me consider switching providers. 

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Connector

Yeah well i'm still waiting for my S6 update. That hasn't been released yet

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Rockstar

@nakedgeezer @Kenv other providers who have released the update are experiencing issues. You should be thanking telus and samsung canada for preventing unnecessary frustration caused by faulty software updates. 

 

See links for reference points.

 

http://en.yibada.com/articles/109563/20160315/t-mobile-rolling-out-android-marshmallow-samsung-galax...

http://www.gottabemobile.com/2016/03/09/samsung-galaxy-marshmallow-problems/

http://www.techtimes.com/articles/139908/20160310/samsung-galaxy-note-5-android-marshmallow-issues-w...

https://community.verizonwireless.com/message/1411155#1411155

 

 

 

iPhone power user
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Connector

Moto E supposed to be out today, not seeing the update.

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Friendly Neighbour

I agree with @Dark_Knight that getting the updates sooner with bugs would not be better than getting the update later without bugs...

But this experience with my Telus SG6 has taught me that I should reconsider my choice of phone (and my carrier) in the future if I want to prioritize getting Android updates as quickly as possible.

I think my frustration most fittingly lies with Samsung (not Telus) in this case, and if they haven't gotten their act together regarding Android updates yet, I don't expect them to do so any more effectively in the future. Too bad the reason is probably their insistence on "branding" the experience (Touchwiz), which I'd gladly do without if it meant being able to get the Android updates sooner. Just remember that Samsung is imposing this upon themselves (and we users are paying the price)...  

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Ambassador

Oh look The GS 6 Has bumped up the date to April 18th .  Surprise Surprise

 

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Connector

Wow. Galaxy S6 delayed yet again.

Unbelievable. 

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Neighbour

NOTHING ON MY DEVICE YET. 😞 WAITING THE MARSHMALLOW

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Resident

Im struggling to find anywhere or anyone that can tell me the date for the Galaxy S5? Telus techs on Twitter wont even answer me.

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Friendly Neighbour

 Are you freaking kidding me Telus! The S6 Edge update was scheduled for today and now all the sudden its the 18th. Wtf Telus! This is unacceptable. Give us the update and stop making us wait. Pick a freaking day and stick to it. 

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Resident

Seriously??? this is like child's play. I am waiting to upgrade my S6 Edge and now I see date is moved. Telus... YOU SUCK...

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Resident

S6 Edge pushed again - the day of the update!! Come on. 

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Resident

Every one that is complaining about the GS6 and edge being pushed, they did that two weeks ago. Also, this is a ploy by telus to try and get everyone to buy the newest phones available. There's no reason the LG G3 should have gotten an update so far ahead of the S6 and S6 edge that were top of the line not on year ago.

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Resident

@dbeatty

They didn't change it 2 weeks ago for the edge! I checked last night right before I went to bed and it still showed that the update would be TODAY.

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Friendly Neighbour

I contacted Telus and they couldn't tell me why it was changed again. The customer service rep that I talked to was a jerk. He actually told me that if I wanted the newest update then I should go buy a Nexus. I understand that in the end it comes down to Samsung. I just wanted an explanation. He wouldn't even address my LTE issue. 

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Connector

Update for the S6 Edge is downloading now.

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Friendly Neighbour

Mine just finished updating about 20 minutes ago. 

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Resident

I just started downloading for S6 Edge and the 1253 MB update is at 50% after seven minutes. Another four minutes to wait is not too bad after waiting for so many months...  🙂

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Resident

Upgraded my S6 edge. Process was slow but smooth. Fixed my Auto bright issue. Hope I get better battery life on this.. fingers crossed... if it doesn't.. finger will be raised 😉

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Resident

I have a 1st gen Moto G but didn't receive any update these days.

Also, no any update for LG G4?

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Connector

I am so pumped that the GS6 update is tomorrow. Does anyone know what time the updates usually roll out? Midnight or a specific time? Smiley Very Happy

 

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Connector

@Kalel1981 When I received my M8 update I got it about mid morning, I understand they are staggered too, so it could be any time within the next day or so.

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Connector

Installed update for GS6 this morning. So far so good. Download took about 15 minutes and probably another 10-15 for installation and app updates.

 

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Neighbour

Anyone get an update today for the gs7 edge? It says today but nothing yet. Really want my edge screen update  to fix the issues. Thx

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Resident

Thanks for the update schedule.  I was wondering if someone from Telus could comment on the availability of the Windows 10 upgrade for the Lumia 830 and add to the schedule?  While we are a relatively small community on the Windows Phones, these updates go a long way towards supporting our user base. 

 

I know some users are using the Windows Phone Insider program as a workaround, but this solution requires you to give up all privacy on the device (as everything is shared with Microsoft) and is not appropriate for business users. 

Community Manager
Community Manager

@nismonick Added! 🙂

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Resident

Any news on GS5 Active?  I thought it was the same as GS5 but no update yet. I hope this doesn't take too long.

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Resident

@dru Thanks for adding the 830, I can see the update is available on the phone.  Much appreciated, keep up the great work!

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Resident

Just created account. Have no idea if i'm in the right place. I have a Samsung Galaxy Tab S2 and I see that it is scheduled for May 16th but I have had it on all night and just happened to check to the update and it said that it already downloaded it and installed it. But I didn't see it do anything and it still says 5.1.1

 

Any ideas?

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Community Manager
Community Manager

@sanayp As release dates become available to us, we'll update our schedule accordingly 🙂