Refurbished phones

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DGB
Resident

Less than 3 months after pruchasing a new phone it was in need of repair.  The phone was sen for repair but what came back was a refurbshed model.  The cost of the new phone was in the region of $1200.  The online cost of the rebubished model is in the region of $600.  If Telus has the right to substitute phones then why isn't the billing adjusted accordingly?

Community Power User
Community Power User

The questions is going to be was it actually Telus specifically that was repairing it or were you going through the manufacturer, a third party repair company, or insurance? If the manufacturer/repair place/insurance sent back a refurbished phone, you'll need to deal with them. Telus would have no control over what they do.


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xray
All-Star
Why did the phone need repair, was there a defect covered by warranty or was there damage? These are completely different situations.