Has anyone else had an order cancelled, without explanation? And after hours waiting to speak to someone, I was told the "SYSTEM" cancelled it. No reason, no explanation and NO HELP. The Telus Rep (who was professional) said I must re-enter order and HOPE it works. On a positive note, my account was refunded immediately.
Sadly, my account was not updated and I have been forced onto a new plan.
Secondly, the system wont let me change anything because it says I already did make a change within a billing period.
Is there any means to actually escalate a problem? To someone who resolves an issue?
It is so frustrating waiting, then being transferred, then waiting, on hold and then being told the system cancelled it....try again.