Note8 Preorders shipping date?

[RichP]

Just checked my order and mine says "Order Approved " as well.

Also says I will have it by Sept 15th. If it doesnt ship today then I dont think I will have it by Friday.

[Auxilio]

I'm in the same boat. Unless the retail stores all already have the phones and they ship them out locally overnight within the next day, there's no way I'm getting my phone by Friday.

[RichP]

I better get my device by Friday. I'm not a fan of this pre-order stuff. The way how I see it is I have to purchase the device on a credit card and pay up front (in this case 2 weeks) before I get my device, hence having to pay 2 weeks+ interest on my credit card for something I dont own yet. I mean I COULD pay off the credit card, but I will do that once I have the device in hand in case I decide to cancel my pre-order if it doesnt come by Friday. Here is hoping for an update today.

[TheOneChristo]

I thought that was weird with Telus. Every other company I've pre-ordered from they put a hold, but don't charge the credit card until the item actually ships.

Regardless, we'll wait and see, at least the pre order bonuses are nice.

[RichP]

This is the first time I have pre-ordered a device.

Aren't they normally shipped before the release date?

[Auxilio]

When I preordered my iPhone 5 back when I was with Fido, there was a massive backlog and I didn't even get one shipped for about 3 weeks. Then I went to Best Buy and they had at least 30 laying in their cabinet. Just for Fido. So I went and purchased it, when home, and cancelled my preorder. I'm hoping the same thing doesn't happen here.

[RichP]

Crap.

So basically the pre-order thing is a crap shoot. Its all depending on how many Telus ordered from Sammy and whether or not they get their orders on time. Man, I'm going to cancel my pre-order if its not shipped by tomorrow.

[ThisGuyDoesntCare]

This isn't just related to the Telus webstore, but in my experience, pre-ordering seems like the best way to ensure you get your device last compared to everyone else.

[Auxilio]

How do we cancel preorders? At Fido I had a $40 reservation fee, and an actual status window I had. It showed where in line I was to actually getting the phone, and options to cancel the preorder and such. Now I just have an email with a link to a status-checker. Is there an actual page with more preorder info?

[RichP]

HAHAHA I guess this could be true. I mean the carrier already have your money, so why not sell more devices in store before sending out the phone that someone already bought in a pre-order. I am going to have to check the rules in Canada for charging a credit card and expected delivery times/delays.

[Auxilio]

Also, Telus' order tracker page on the forums says this about the order being shipped:

Order shipped
The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be provided to you. Shipping time can vary between 2-5 business days. 

So. Unless that status changes to "Order Shipped" today, I'm definitely not getting my phone by the date it lists in the preorder email.

[ThisGuyDoesntCare]

I'm in the same boat, but ordered from Samsung Canada directly, which in my experience has some of the worst customer service going. Only ordered from them because I currently have a $630 device balance from a previous activation I did with Telus and now Telus are only going to give me a $550 device balance if I pay off the previous tab first and get the note 8 from them. So I would end up having to pay $80 more with Telus, unless if anyone knows if Telus Stores would be selling this outright come Friday, which I doubt they would do without a fight.

[RichP]

Not promising when a Telus rep says you "SHOULD" get your pre-order on the 15th.

*sigh*

[JonnyMac]

---

@TheOneChristo wrote:
JonnyMac did you order from Samsung or Telus?

My Telus order is still sitting in "order approved". They could probably ship as late as Thursday and overnight it for it to be here on Friday.

---

I ordered mine from Telus, but my status online still says "order approved". When I talked to the Online Sales department about my SIM card, he told me we can't make any changes to your order because its prepared and ready for shipment.

So I don't know what to take from that. Do they have all these phones ready to be shipped and shipping them tomorrow overnight? I would be a little pissed if I don't get my phone on the 15th, since they said you will get your phone on or before Sept 15.

I had ready before that the pre-order gifts were only eligible until Sept 14th pre-orders, but I see the date says Sept 17th I wonder what that is about...

[brtwpg]

I just went back and forth with a rep on facebook.  The exact message they sent me, based on my order & account number, was this:  "The device should leave our warehouse today, or tomorrow. Once it does, Canada Post tracking number will be sent to you within 24 hours."

[Auxilio]

Well that's promising! Hopefully I/we hear something tonight or early tomorrow!

[TheOneChristo]

I was thinking that actually. By the time it's shipped and updated in the system it could take a day or two. We might only get a shipping notification tomorrow but it might have been sent out today

[RichP]

I'm starting to think we won't have our devices by tomorrow. My status hasn't changed and no tracking number yet.

[Muhammad]

Are we still checking our emails every five second 😤

[TheOneChristo]

@Muhammad. Yes. Lol

[Eric_A]

Well the status changed from "Order approved" to "Order received" with this:

We're processing your order, which you should receive in 3 to 5 business days. When your order ships, we'll send you the tracking number.

So, I guess that I won't have a same day delivery as a rep told me earlier this morning...

[TheOneChristo]

3-5 days isn't September 15th. I don't know how many people pre-ordered the Note 8, but I'm sure they'll be receiving a couple of angry phone calls if this is the case

[Muhammad]

Maybe three to five business days is an automated message.

[RichP]

I'm STILL sitting at order approved. This is unacceptable. Preorders should have priority over store sales. If I go into a store tomorrow and they have stock and I don't have mine yet, I'm going to be pissed.

[Eric_A]

It's ridiculous now, in french the text below "Order received" is not the same as in english. In french, it's the same one as "Order approved" with still 15th as delivery date. I had a chat on the french Facebook's page of Telus, simply put, the fault is on Samsung for the late shipping. Also, according to them, It's not because the shipping is late that we will receive the phone after everybody else. Sounds to me that the quantity in store will be very low for the launch tomorrow.

[ThisGuyDoesntCare]

My buddy just got his delivered (ordered directly from Samsung). His was a black one. I haven't received mine yet and also ordered from Samsung, but mine is a blue one. I'm hoping the blue one isn't in short supply or anything and that mine will show up later.

[Hamstermatic]

Did your buddy receive a notification or did it just show up?  Some of the forums I've been reading show that if you ordered the phone last week, Samsung says they won't receive it until Oct 14th.  Good thing I ordered on the reveal day

[ThisGuyDoesntCare]

It just showed up. No shipping email or anything. Seems like Samsung shipped pre-orders yesterday.

[Hamstermatic]

That actually gives me hope!  Thanks!

[sera]

I did the live chat on the telus website last night, I was told they will start shipping ON the 15th... and it would 24 to 48 hours after that. I messaged Telus on Facebook and they told me that was incorrect, they said there are no delays with shipping so I should have my phone by end of day Sept 15th like the email says. My status is still Order Approved... but they are saying I will have it. Guess we'll see!