Note 5 Marshmallow update

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Neighbour

Hello!

 

Is the update currently being pushed?


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Community Manager
Community Manager

Hi Folks,

 

We know many of you are waiting anxiously for the Android M update on the Note 5 & S6/Edge devices. The update was delayed because of a bug Samsung discovered during testing.

 

We will post a revised timeline once the OEM submits a new build. 

 

-AK

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Resident
Nothing on my device yet.....
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Resident

Any word on exactly when on the 16th the note 5 marshmallow update is supposed to hit...? 3:30 pm and still waiting...

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Neighbour

I agree with you  @silentace7. Still waiting too. Come on telus

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Neighbour
Unfortunately. Nothing on my device too. Waiting the Ota update from telus.
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Resident

What's the point of this page if the dates displayed are meaningless. Earlier today the note 5 showed due to receive marshmallow today. Now it's been pushed back once again to the 25th. Might as well put coming soon to all of them.

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Connector
Date again pushed to March 25. Get your **bleep** together Telus. Seriously.
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Connector

This is ridiculous.   I bought a Nexus 6 cause it gets updated quickly.   Then a warranty issue pops up and I'm sent the Note 5.  It's a nice phone but cripes I had a Nexus cause I liked the updates and now you guys can't get your act together.   It's total bs.  How the heck do you delay the release again on the day it's set to roll out and you wait till 5pm to announce that.   Get your freakin act together!

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Connector
This is ridiculous. I bought a Nexus 6 cause it gets updated quickly. Then a warranty issue pops up and I'm sent the Note 5. It's a nice phone but cripes I had a Nexus cause I liked the updates and now you guys can't get your act together. It's total bs. How the heck do you delay the release again on the day it's set to roll out and you wait till 5pm to announce that. Get your freakin act together!
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Community Manager
Community Manager

Hello Neighbours!

We know you're eagerly awaiting this update and definitely hear you.  

 

While we try our best to ensure updates align as closely to the target date as possible, circumstances can sometimes arise that might see these dates being pushed back or delayed altogether.

We spoke to the product team about the current status and the good news is that the update is still happening - March 25th, tentative - while the bad is that it's been slightly pushed back from the original target. 

 

If we receive any further news regarding this update, we'll share it with you here!

 

- dru

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Connector

Note 5 goes from March 9th, to March 16th, go March 25thAt this rate Android N will be on Nexus devices before the Note gets M. I'm going back to Nexus for my next device for sure.

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Connector
The message we hear you is getting old quickly. Is that the company line? Because it was the exact same words used on Twitter. The point is if it was one time that's understandable, but it's been pushed back three times which means maybe you shouldn't release a date until you're pretty sure it's going to happen . There's no reason to have it delayed 3 times. Once again get it together.
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Neighbour

I understand the circumstances arise that cause updates to be pushed back, but there is no reason for the amount of delays in this case. Going from March 9 to 13 to 16 to 25 is simply unacceptable. I would be perfectly fine with a later date, say if the 16th had been the first date announced. In that case the delay to the 25 would of been hard, but acceptable. How this has been handled with the update being pushed back in the middle of the day, and no explanation is unacceptable. 

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Community Power User
Community Power User

Rogers and Bell are in the same boat. No release date. Samsung is well known for delaying updates because of bugs. Rogers doesn't even have a scheduled release date listed for any Samsung device currently.


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Resident

With all repect there needs to be a date set and stick to it with a working update.  This is the fourth change of date for this Note 5. First the 9th, 13th, 16th and now MAYBE the 25th. This is frustrating. No one can say this update was fine yesterday and not working today. I don't believe it will happen the 25th at this point. I don't know if it a telus issue or a Samsung issue, but it seems someone doesn't have their act together and it reflects poorly on both. 

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Resident

Maybe Telus should reset the date to coming soon. People like myself are frustrated because our expectations are being poorly managed. Better just to get a surprise update on our screens and have iphone guys joke about the poor schedule of updates on Android phones than to be resetting dates again and again and again and again. If we have a note 5 we have a premium device and are paying premium dollars for our plans. We expect and deserve better than this.

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Neighbour

I agree with Paul. Since TELUS or Samsung are having problem delivering updates per their schedules, they should just say "Coming soon", or abandoning the whole concept of having a schedule.  I do also understand that things don't always go as planned, but when you're pushing back an update for the THIRD time, don't embarass yourself by giving another date.  People will just stop believing...

 

Please stop crushing our expectations!

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Community Manager
Community Manager

Hi Folks,

 

We know many of you are waiting anxiously for the Android M update on the Note 5 & S6/Edge devices. The update was delayed because of a bug Samsung discovered during testing.

 

We will post a revised timeline once the OEM submits a new build. 

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Most Helpful
Community Manager
Community Manager

Hi Folks,

 

We know many of you are waiting anxiously for the Android M update on the Note 5 & S6/Edge devices. The update was delayed because of a bug Samsung discovered during testing.

 

We will post a revised timeline once the OEM submits a new build. 

 

-AK

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Friendly Neighbour

A Kron, I appreciate the update but the disappointment is palpable. 

 

You've got to understand that going from March 9 to March 25 by way of 3 or 4 extensions to what is now "Delayed" is just not sitting right with us.  From all that is read and you guys published before, Samsung would ready the update after which Telus would review and test it with another Samsung update and Telus review.  Why would Samsung still be finding bugs if its this close to release?  What about the numerous carriers who have already pushed out the update? We're not hearing about massive failures around the globe, so why would this only be for the Canadian variant?  Why not fix it ASAP post update with a much smaller bug fix or security update push?  Yes, I get that software is notoriously difficult to deliver perfectly and on schedule, but this here seems like too much is done too late.

 

The problem is that we're completely losing faith in any of these posted dates.  Again, I appreciate it that Telus wanted us to have a date that we could count on, as opposed to other carriers not even publishing it, but by now I'm I feel like I've worked through Elizabeth Kubler-Ross' 5 stages of grief enough times.  And it's when you hit that 5th one, and accept that Telus and Samsung are not serious about keeping this schedule, that we consider joining Wind Mobile using our antiquated iPhone 4's.  That horror, is at least one of our own making.

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Connector
Sounds to me from his response that they are going to push again cause
Samsung is fixing the bug.
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Connector

So, now the Note 5 Marshmallow  update is "delayed" with no date given because Samsung found a "bug" in the software that has been available since October 2015 (I'm sure they had their development version earlier) for a device that has been on the market since August 2015. I struggle to see how the delays can be justified. This should have been available a long time ago. As consumers, we pay a lot of money to the carriers for these devices and should be able to have timely updates (security and functionality). Very disappointed in both Samsung and Telus. 

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Community Power User
Community Power User

@IT_Dave , as a consumer you should also be aware of what you're buying. What was released in October 2015 was the plain, stock version of Android. Samsung uses a heavily modified version of Android to enable all the features and Samsung crap they cram in there. Those heavy modifications add a lot of bugs. Some they catch before they release it, many afterwards. Samsung has a long documented history of delaying updates for devices in many countries due to bugs. Normally they are 4-6 months behind Nexus devices as are many other device manufacturers.


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Resident

Note 5 now delayed ??? nkjfdsnhfjjikerunfgiwentuivefkcekdsjkfer !!! Too frustrated for words.

Resident

I bought a note 5 thinking marshmallow was already available on March 16th. I had read it would be available on the 9th. Now after seeing all these delays which have been going on all month. Come on telus get it together, the g3 shouldn't be updated before the note 

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Friendly Neighbour

Unfortunately, for those of you who may not be aware, pushing updates is not as simple as copying a file to a server and pushing a button. 

 

Once Google provides the updated code to the phone maker, they go through it with  fine toothed comb, add in their specific add-ons (except Nexus) then test and test and test. When they feel it's ready, they push to each of their OEM's like Telus, Rogers and Bell. All of this is controlled by Country obligations (India got M first, no idea why but they did), regional OEM (AT&T, Telus, Orange etc) and by things like volume sales and so forth.

 

Once Telus gets their hands on it, they go through it with  fine toothed comb, add in their specific add-ons (except Nexus) then test and test and test (again). If anything comes up, it's back to square one. Fix it, then then test and test and test. Now imagine that this has to happen for ALL the devices that are identified as recipients by the manufacturers (HTC, LG, Samsung, Kyocera, etc). Resources are not limitless (although that's a seperate arguement altogether). 

 

Now that all the testing is done, the scheduling begins, again perhaps the contractual obligations come into play (or not) however each scheduled device has a deployment date (usually includes a claw back period in case something nasty comes out that wasn't found in testing. Rare but it happens). And each device goes through the process.

 

So, for all of you raising concerns about why a device date was missed by a day or two or telling a service provider to "get your freakin act together", realize that you are part of a much larger project and your specific device may or may not be high up on the global deployment plan. Nobody is going to die if the upgrade takes a day or a week or a month longer. Chill out and be surprised when it does arrive. Just like Xmas only better.

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Friendly Neighbour

Actually, Paul333 yes, they can. Samsung may have found something, another vendor may have found something, all sorts of reasons why. 

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Connector

I just got the update when I went to software update and clicked on check for update.  I know it said tomorrow but here it is for the Note 5:

 

https://goo.gl/photos/DwxZ32JpKZBPRgWL6

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Connector

I just got the update when I went to software update and clicked on check for update.  I know it said tomorrow but here it is for the Note 5:

 

https://goo.gl/photos/DwxZ32JpKZBPRgWL6

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Neighbour

I got the note 5 update too, installing as I write this.