Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Discuss and/or ask questions about TELUS Mobility devices and equipment.
725 PostsDiscuss and/or ask questions about TELUS Mobility services and solutions.
1126 PostsHi,Switched to Telus in August 2023. Since that time, there will often be times where texts don't send or receive. Three phones on the account, all different phones, same issue. Happens at home, office, wherever. I have tried the suggested troublesho...
Question: is email to sms still supported? For example sending an email to ##########@msg.telus.com Thanks
I’m in the most frustrating position at the moment. I’m currently and have been on the bring it back program. Ordered the iPhone 15 pro max online, received, using and went to find out how to return my old device. Never received a shipping label.I vi...
Why is stream + more expensive for EPP mobility? Like $8 more . And less services. I want what is offered for $20 with Disney , Netflix and Prime . I don’t want to pay $28 for Netflix and two subscription services that don’t ever have anything to wat...
Has anyone been able to get in touch with the webstore supervisor or manager. Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the...
We have Stream+ attached to our Mobility Plan. We do not have TELUS TV but we have TELUS HS. Is it possible to activate it on our Roku device?
Beyond frustrated with the extended delay in receiving credit for my trade-in. Following instructions from Telus, I mailed my iPhone 12 Pro Max via Canada Post and it was received by Telus Dec 5, 2023 (Canada Post Tracking confirmed). Jan 23, 2024 fi...
I've spoken to multiple agents at Telus and the Mobile Shop to try and get my resolved without success. Nobody can seem to locate the accounts. I have the activation dates (2015 & 2018) from my credit reports only. How do I get this fixed. I cannot l...
In February I decided to switch my cell service from Bell to Telus. I contacted Telus and arranged for a SIM card to be sent to me. When I received it I followed the instructions online. Initially I thought it was working because I could call out but...
Does anyone know how to contact a manager or someone to actually help you? I need a new plan and Im tired of the call centre with people who don't understand you or have any ability to help and also sound like they are answering from middle of a busy...
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