Not Receiving MMS on Galaxy S4

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Gamemaster18
Resident

Im unable to receive any picture messages, i can send them just fine and they are received on the other end, but i cant seem to receive them. Any help would be appreciated. Thanks

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bengjai
Advisor

Usually, MMS is dependent on a data connection. That's the first line of troubleshooting. Make sure you are connected to your mobile data or wifi before sending a picture. If you go out of a signal area, your pictures won't send and you won't receive either.

 

Do a battery pull as a secondline troublehshooting.

 

Lastly, do a back up of your data through your gmail acct and then do a factory reset. This is a last resort.

 

Let me know if any of that helps.

 

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