02-11-2017 06:20 AM
02-11-2017 10:49 AM
Providing more details would help:
who is 'they'
what steps have you taken so far
what plan are you on and have you recently changed
have you reset your phone to factory settings
02-11-2017 01:25 PM - edited 02-11-2017 01:25 PM
Also is your phone one you got from Telus or is it an unlocked phone you got somewhere else you're trying to get working with Telus?