This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
Are you talking about the March 9th update or the original Android 6.0?
I had received a protection plan Moto X Play during 2nd week of Jan and that device wouldn't receive the original Android 6.0 update. Securitel finally had to send me another phone with Android 6.0 already on the device.
I do not see the new update either.
To keep from overwhelming the servers, like other Android releases, they won't upgrade all devices all at once. Normally it's done over a few days.
@I tweeted @TelusSupport and they said it is done in IMEI batches. I don't how the order of those batches are. Lowest IMEI's first?
That would mean that it's not delayed but in progress...