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I just heard today that KEYone will be available for pre-order on May 18th through Canadian carriers. However, it looks like only Telus Business will have it, NOT Telus Personal. Apparently, it is not a good news to me. If Telus Personal does not have it, I have to switch to Bell or Rogers for KEYone.
Telus apparently does not care. I cannot get answers on this by phone, chat or twitter. I hate to do this after being a long time Telus customer but both Bell and Rogers have the KeyOne for consumers
Used the chat feature on Mobility and Tracey with Telus advised that at this time, Telus had no interest in introducing the BlackBerry Keyone into their line-up. She continued on to say that it didn't mean they wouldn't get it, just not in the foreseeable future. Which definitely confirms that no one at Telus seems to know what's going on with the phone, as all the articles keep saying Telus right in with all the other carriers, but their frontline customer service are saying it isn't happening.
I am stunned long term private customers can not get access to the Keyone thru Telus... And I agree switching to Rogers makes sense... in fact I would suggest if anyone takes this option, reduce your existing Telus to the $15.00 / month account suspense category where you keep your number with no package, *72 to your new Rogers number so that your Rogers' line just cloaks your Telus image and you can maintain Telus status just in case. Well, that being said and after having read all your blogs, I think I am heading over to Rogers tomorrow... And I stand by my belief that physical keyboards are faster and more accurate than tactile... And advice to Blackberry: Improve Your Marketing. Heavy "pro users" stand by their Blackberry but you are being out-imaged by marketing tactics of your comp set.
Just an Update... went to a Rogers store today May 28, held a Keyone in my hand - not allowed to buy it until May 31. I reserved it, but couldn't buy it... So if Telus has it on the 31st - notwithstanding resolution to the private or business customer issue people are blogging it may come out to be the same as Rogers. Will see on May 31 at 10:00 am... But at least I have one reserved elsewhere...
We've heard your feedback and we have some exciting news - the KEYone will be launching for consumer customers in the very near future. We'll be updating this thread with more info as it comes. 🙂
This is good news... and devastating news... Since both Rogers and Bell were first to the market with this device catering to the niche market (business / commercial / secure / productivity oriented segment) and since Telus had no firm offer, I regret to say that today after 16 years with Telus, 2 telephones, 1 ancillary device and over $75,000 in revenue to Telus over my life as a Telus client, I had to jump ship to Bell simply because the device I had inquired about so many times at Telus had no firm offer and was immediately available at Bell.
It's too bad... On one hand I am happy I got the device I wanted in a timely manner, on the other hand I may regret leaving Telus but I may have difficultly equating this to a tangible reason given I had no benefits superior to any other client, after 16 years.
Telus should have sent its clients a preliminary survey for expressions of interest in order to weigh potential market mass. If that had occured with commitment to deliver slightly later than May 31, I would have stayed on board...
@drecar - As @A_Kron mentioned three posts prior in this discussion, there will be an announcement regarding the KEYone shortly. It's not available yet so you will not be able to order it from a Telus store yet.
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iOS version: https://appsto.re/ca/vCgpJ.i
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So Kron ... where is it. I called again 2 days ago and went into one of the Telus stores yesterday. Your phone support person said its only for business customers and the store rep said they think it will be available to consumers but could not tell me when or whether it would be available on contract.
It has been two weeks and still silence from TELUS. I am confused... Will TELUS be selling the KEYone to its consumer clients? I have gone to TELUS stores and called Client Care and nobody seems to give the same answer. Stores say they will not be getting the KEYone whereas some stores say they can order it (with no ability to confirm when it will arrive). Some Client Care reps say they cannot get it whereas others have said it would be available the week of June 5th.
Well, that week has come and gone too and still nothing from TELUS in statements or on their website. Sure these phone will not sell as well as iPhones but it seems as though a significant number of customers want it. And, unfortunately, a subset if those customers are willing to switch carriers to obtain the KEYone.
Is there anything new you can share with your customers?
Sent from my BlackBerry.