Iphone 5s cant text or phone anyone, nor recieve calls or texts?

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Resident

I purchased this iphone last week. My plan with koodo was cancled and I'm now with telus. Originally everything was working fine but now I'm suddnely unable to recieve or send calls or texts to anyone who doesnt have an iphone. I thought it was because I hadn't payed my phone bill yet so I checked my account and it says they're still generating my bill and I should wait till my next billing cycle. I was told the billing cycle should end or be able to be payed on 28th when I bought the phone at the Telus store and now it's the 29th. I checked koodo and payed off my last standing bill so everything on that end should be fine, but still no bill from Telus. I checked my iphone settings in sms and call forwarding and such as the Apple site reccomended and everything is in order, yet I still cant recieve calls or texts from anyone who doesnt have an iphone. Does anyone have any idea whats going on?

Community Power User
Community Power User
I can see an iPhone sending texts (via Messages) only to other iPhones, but that you can only call other iPhones has me confounded.

Have you rebooted the phone? Hold the Home and sleep button simultaneously to reboot.
NFtoBC
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Resident

Hi there, it is hard to investigate this one without a phone number to work with. You may want to call Client Care for assistance with the issue. Or chat to DNA via Chat from the web site. Thanks!