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Hi, I have returned 2 iPhones under the buyers remorse and it was during the strike. Couple of months forward they still haven’t refunded me yet and keep on telling me to wait. I was promised a refund but was told that it was not true and the agent m...
I keep getting a spam voicemail from a Saskatchewan phone number claiming to be Telus. The spam 'hijacks' the screen on my Telus ZTE Cymbal 2 flip phone and forces you to select and play the voicemail. And it won't allow you to delete it. What is the...
Hi I am abroad and have been with Telus for more than 2 years. I was trying to go on my app to pay my bill but the app shows that no account is linked. The app was working fine for more than 2 years. When I try to link the account it says that the ac...
Good day everyone: I see that we can return old phones and tablets to Telus (factory reset) but we also have a couple of laptops. Will these be accepted as well or should we just take everything to the near by Staples store? Thank you for your time.
Hi - I have a Samsung J3 (2018). Whenever anyone sends me a text with a picture, I get notified that I have a text with the download arrow. When I press the download arrow I get the message "Failed to download attachment from multimedia message. Try ...
Please can any staff member reach out I don't know what to do.... I placed an order and have yet to receive any updates. Tracking is stuck on order placed. It's frustrating because webstore says fast shipping. I can't seem to get ahold of anyone when...
Anyone else still waiting for their Samsung upgrade? My order status has been "processing" for several days even though my order confirmation indicates the ship date would be January 29th.
Dear TELUS Mobility Customer Support Team, I hope this message finds you well. I am writing to follow up on my recent request for a price match on my TELUS mobility plan, which, to my understanding, has not yet been processed. I spend $48.09/month jo...
Looking at phone bill what feature results in the incoming and outgoing numbers to be the same ? also my usage isn’t accurate - why would it not show all incoming and outgoing texts ?
Does anyone know what I can do to get the Webstore to process my returned phone? I have made multiple calls to them. Every time I call. I’m being told something different. They have had my returned phone now for over three weeks. It is extremely frus...
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