Regarding the accessories purchased on Amazon, just email Amazon (contact us) and reference the Note 7 recall and you will get a quick reply with a link to print the return labels. Once they receive the item back, they will refund you.
It seems Telus is really the only carrier/retailer who is giving customers so much trouble. Very poor customer service and leadership.
I think I get it! Like you paid $550 upfront, $500 of that was the upfront cost of the Note 7 and $45 of that was your device balance? You can go a couple ways there. You could have the entire amount refunded, included the $45 for your old device balance and have your old contract reinstated. At my calculations, you'd probably have like a month left and your device balance would only be like $20 by now. Your device balance decreases every month and I'm assuming you've been waiting 3 weeks for the Note 7, or replacement, or you preordered. Then after a month you could go down to bring your own device pricing. Kind of a hassle. If you spoke to the loyalty department they may just waive the whole thing for you. You could have just the $500 waived, just leave the $45 you already paid and go to the bring your own device pricing or just jump right into a new contract again. We are offering $100 rebate off any Samsung smartphones on a 2 year contract or $25 off any other brand of smartphone on a 2 year contract.
To quote you....
"( We were running a limited time $200 off promotion that is now over. We are still honoring the $200 towards whichever device you choose to exchange for)
Trade in value however cannot be redeemed for cash or in store credit."
If Telus does not give in store credit or cash value of the device I traded in, then you better be producing the phone I traded in for that discount.
My note 7 has been sitting since September and meanwhile the dealership is telling me to wait and wait. I had to buy another phone. Telus is a just a nightmare to deal with when it comes to exchange/refund. At least Rogers had FAQ; what did Telus have? Oh power down your device and return your device to the point of sale. But the point of sale is telling me to wait.