09-02-2016 09:02 AM
I am curious on if Telus plans to honor the Samsung recall on the Note 7 and offer up replacement devices pending Samsung's investigation?
09-02-2016 09:26 AM - edited 09-02-2016 09:41 AM
A global recall Samsung will have to honor the warranty on the said device. Won't matter what provider you purchased the phone with. Samsung will announce how they will be handling the return of the phone, and also alert Carriers how the exchange program will work.
09-05-2016 02:12 PM - edited 09-05-2016 10:22 PM
*Edit* Not valid for our model.
09-05-2016 03:50 PM
Samsung had said that the problem does not affect all of the Note 7s as they have two battery manufacturers and only one of them has had the issue.
09-05-2016 09:08 PM
09-02-2016 01:38 PM
Given the news that has come to light, this is definitely a hot topic for Note 7 owners. We're working with Samsung to establish a replacement process. Once that has been ironed out, we will notify our customers.
10-15-2016 09:33 PM
10-19-2016 11:56 PM
You bet! If you renew with another Samsung product we are offering $100 off on a 2 year contract or $25 off if you choose another brand.
10-20-2016 09:59 AM
So here's my problem. I'm at work at a remote location and I have to fly home in 10 days. I can take my phone on the chartered aircraft but once I land at a major airport I will not be allowed to board my next flight with my phone. I will only have about 90 minutes before my flight leaves to go home. What am I supposed to do with my Note 7? They won't let me board with it. Will telus take me at my word that I had to abandon the phone at the airport and still give me my money back? It will not be possible for me to go to a telus store before my flight and if I bring it with me I could face criminal charges. How is this going to be handled so I'm not out the money for a phone that I was allowed to fly with before I left?
10-21-2016 11:21 PM
@snowmedic Actually yes there is a process for that 🙂 Back up your information wireless or to a laptop or anything like that you have with you and you will need to dispose of the device. You are not going to be allowed to bring it back to Canada with you for safety reasons. You will still be fully refunded. Simply chat us: from this site ( by going to the bottom right hand of screen contact us and chat or email us) or you can call us at *611. I can not take your details as much as I'd love to because it's not proper Telus privacy procedure and I could lose my job for unauthorized access to your account. They just need to verify that you really had a Note 7 before this debacle. Then they will load the $100 off offer. If you got the trade in credit for a previous phone that you traded in, like the other users have been talking about on here, which Telus had said you could only get that credit transferred onto a new phone contract at the time you exchanged your phone, that credit will still be honored for you based on your extreme circumstances.
09-02-2016 05:13 PM
09-02-2016 05:32 PM
09-02-2016 06:40 PM
09-03-2016 12:11 AM
Will Telus be offering refunds also? For example, I believe Rogers has extended the buyers remorse return window to 30 days with unlimited use for the Note 7.
09-03-2016 12:23 AM
09-03-2016 12:25 AM
Thanks! Do you know if the usage is also extended?
09-03-2016 02:11 PM
09-03-2016 03:06 PM
09-06-2016 01:52 PM
Corporate plans purchased through an authorized Telus Dealer have stated to contact Samsung directly for a replacement. That is unacceptable...spoke to Telus corperate directly and they have stated that you must follow the procedures put in place by the authorized Telus Dealer you dealt with...again, unacceptable. Completely contradictory to what Telus had stated in terms of a voluntary recall which includes Corporate plans.
09-06-2016 02:09 PM
09-06-2016 08:38 PM
I have a business plan, and my Telus rep (3rd party Telus authorized business dealer) phoned me the Friday she got the email about the Note recall/replacement, and told me she would call me again when she had my replacement in hand (in a few weeks).
I have spoken to people at Telus' stores and Samsung stores, and each person has a DIFFERENT reply as to whether it's a recall or not, and what to do about it. It's like nobody was fully informed.
I believe from Samsung Canada's end, it's NOT A RECALL, it's a voluntary one time replacement, since our phones are most likely not affected.
I think the recalls are on a carrier level only, and not requested by Samsung.