Changing phone numbers


This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.


if I change my cell number from Albert to BC can I still keep my 10 favourites?

Friendly Neighbour

Changing your phone number doesn't affect your rate plan in most cases. I have yet to see a favourite number plan that isn't transferable from province to province. Smiley Happy


Hope this helps,



Client Care

Most Helpful

This is fine but make sure you let others know of your new phone number so their fave 10 are updated. Smiley Happy

Making sure that "The Future Is Friendly"

I want to change my number, i still live at the same place!!! But i've been getting prank call's and annoying txt's from people i don't know... also i want a number that no one's ever used or changed too!! Thank you for your help

Community Power User
Community Power User

You can block problem numbers on your phone to prevent them reaching you, if you wish.


For many accounts, you can change your phone number in the 'My Account' management section or you can chat with or call Telus and have your number changed. However there is no guarantee that the fresh number you are assigned will be a previously unused number, as when numbers are cancelled, they are returned after a few months to a pool to be used in the future.


See also this post and this one.

If you find a post useful, please give the author a "Like"