Can we no longer activate a new SIM online?

[carmenrae]

I just bought a new phone (from Telus) and am trying to change it on my account - the new phone shows up on my account as my device, but the SIM isn't activated and I can't find anywhere on my account to do that. Did they remove that feature from the website?

[BeReal · Accepted solution]

Yeah, you can no longer do the swap online, you have to call in

[canucks4life]

One step forward...two steps back