Can’t find “manage device” in my account!

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Jian-Janet
Resident

I follow this link to unlock my cellphone, https://www.telus.com/en/qc/support/article/unlock-mobile-device, but I can’t find “manage device” after I log in to “my TELUS”. I can see my cellphone’s model. Anybody can help me to find it? Thanks!

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Community Power User
Community Power User
Call in or initiate a live chat (bottom right corner when on a desktop computer) to have it unlocked.