06-18-2019 02:01 AM
My calls have been dropping for the past month and half. After contacting telus they sent me to apple and apple gave a replacement device . But it is still happening and telus doesn't wanna do anything about it. All they are is sorry . If I wanna cancel the contract they even want me to pay for the cancelation fees. such a stupid company . i have been with them 4 years .
06-18-2019 02:17 AM
There are a number of different things that can cause calls to drop. Your post didn't include any details.
06-18-2019 01:05 PM
it is an iPhone X, with latest ios. Calls are dropping everywhere even in downtown . There is a tower near my house but the calls are still dropping. I am using VoLTE, i contacted apple and they did the diagnostic and told me 35/625 calls drop over the past 14 days.
06-19-2019 03:07 PM
Head on into a Telus Store and insist your SIM is defective. If the phone isn't the issue, then swapping out the SIM is a good idea to at least try.
06-18-2019 07:44 AM