07-12-2019 08:38 AM
Hello. Wondering how this is billed. If i have a share plan that does not include call forwarding, and I also have an apple watch cellular, will I be charged for call forwarding when I receive calls on the apple watch without a phone present.
Technically the phone does forward the calls to the watch to place the call as the watch has a secondary phone number.
07-12-2019 08:51 AM
Just to continue ... I know its pretty rare to be out of the home without a phone, but in theory the watch cellular makes that viable. By bolting the watch onto the phone, one would expect to be able to pick up calls to the phone on the watch without incurring extra charges - but I think with how its set up technically to be routed as a call forward, it would trigger a call forward charge each time, wouldn't it?
08-11-2019 02:44 AM
there is no charge for phone calls on your watch. I do it all the time
06-25-2020 11:38 AM
I was just told that using my galaxy watch will cost 50 cents a minute because of call forwarding. Is the Galaxy Watch different than the Apple Watch?
06-25-2020 11:43 AM
I'm under a business plan from the group deal. Maybe that's why?
08-12-2019 06:22 PM
i got billed for making a call with my cellular watch... 4min = $2
08-12-2019 06:25 PM
08-12-2019 06:38 PM
yep technical issue around the time i made that call they credited it so all good now
09-05-2021 11:30 AM
I just contacted support about this issue and their response is offering $5 call forward add on to m, more specifically, they said Apple Watch must go through call forward to receive phone call. Then I try to avoid this fee by letting others call Watch number directly, which turns out that the Watch number cannot be reached directly. So the conclusion is the $10 Apple Watch fee is only used for calling number outwards, I am thinking about using it as pagers now…
08-12-2019 06:33 PM
speaking with tech they found the forwarding from number assigned to watch to phones number was a bug and its resolved so got a credit
05-09-2021 02:01 PM
Just got the Apple Watch yesterday and setup the cellular plan. I'm on the Telus EPP $50 Peace of mind 20GB plan. The purpose of the watch is so I can go places without my phone. However, all calls are billed at $0.50 per minute (can see this in usage) when my cell phone is not present. Anyone get this working correctly?
09-28-2021 01:26 PM
I had the same issue...was being charged $0.50 per minute for calls on my Apple Watch. I called support and they reversed the charges and put a "fix" in place to prevent it from happening again. I suspect that the watch was being added as a regular data device and not a watch with a special billing profile (or special relationship with the primary line).
In any case, it's resolved after a quick call to support. Excellent service.
10-10-2021 12:58 PM
Yeah same, last year I call them, solved and get credit as reimbursement. However it does not means my further bill will waver this charge, until now this issue has accumulated more than $60 extra new charges for me. Feels like call them for a refund will be a biannually event…
I called about call forward charges to apple watch yesterday. After 2 hours on hold the rep didn't know much about this problem and first told me I was setup on the wrong plan, then said it was the right plan but this is a known issue and they credited the approx. $50. Doesn't seem like anything is changed and the only solution is to wait the ridiculous long time to get a credit. I wonder what Rogers and Bell do?