BlackBerry OS 10.3.1 release

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Friendly Neighbour

I own a BlackBerry Passport and am wondering when the latest OS 10.3.1 will be released. I know it's already been released for the Classic. I'm eagerly awaiting it for my Passport! 🙂 

Highlighted
Resident

Indeed. Come on, Telus. Spill the beans! 


When can we expect you to have finished approving the update and release it? You folks are usually at the front of the pack with stuff like this! Are there problems? Complications? Difficulties? Or are we just being a tad impatient....? 😉

Highlighted
Helpful Neighbour

@BCLoco,  


Hi, I was wondering the same thing this morning and found this post from just today February 09, 2015:


http://gadgets.ndtv.com/mobiles/news/blackberry-os-1031-update-reportedly-rolling-out-on-february-19...


To your points:

"Based on information gleaned from BlackBerry sources, the report adds that the BB10 OS 10.3.1 update was due to be rolled on Saturday, but was pulled due to issues including erasing the data on the device.

For now, BlackBerry has yet to confirm the start of the roll-out on February 19, and users are advised to take the reports of the release date with a pinch of salt as the company may yet run into unforeseen issues."


So, nothing official sounding, but if we're lucky the roll out might start February 19th.  Fingers crossed!  🙂


Highlighted
Good Samaritan

Nothing yet. 😞 Any news, Telus? You usually send out BB10 updates before the other Canadian carriers.

Highlighted
Helpful Neighbour

Hi mh1983,


I know it just got released today for the Q10 and Z10, which is good news that whatever bugs needed to be worked out by Blackberry have been addressed.  That being said no official date for the Passport, but seeing it's out for the Q10 and Z10, I'd make a safe guess probably next week or early the week after.   I'm just as eager for it as you, won't be long now!

Highlighted
Helpful Neighbour

Just wanted to share this as well:


As the roll out begins,  forums are growing with user experience; much is positive on the update however one thing that is getting attention is an error popping up about insufficient space to perform the update.

Cause:
There is currently not enough free space (internal device memory) on the smartphone to install the update successfully. The BlackBerry 10 OS requires 2.5 times the downloaded package size, for example, an update package of 1GB will require a total of 2.5GB's free space to download and install successfully.

Please refer to this article for Blackberry’s recommended work around if you come across this:

http://crackberry.com/unable-upgrade-blackberry-os-1031-due-insufficient-space

Highlighted
Community Manager
Community Manager

Hi Folks,

 

Our team working hard to roll out the updates ASAP. Here's the latest: 

 

Z10/Q10 - Released

Z30/Passport - ETA next week

Q5 - The week of March 5th

 

Timelines may change, but we'll make sure to keep you updated. 8-)

Almost here_TW01[6].jpg

Highlighted
Neighbour

A_Kron,


You mentioned above that the Q10 has been released....what I want to know is released where?  I have a Q10 and my device hasn't been updated yet.  

Highlighted
Helpful Neighbour

Hi Dee90, 


here are the steps to perform the update.


(Note: For over-the-air update, the device must be connected to Wi-Fi.)
 
Over-the-air update
1  On your BlackBerry 10 OS device, go into Settings.
2  Tap Software Updates.The BlackBerry device will automatically check for device software updates. If an update is available, the Application Updates Available window will appear. 
3 Select Update Now to proceed.

If no updates are found, try performing a manual update. 

 Update from BlackBerry Link
1  On your computer, open BlackBerry Link. 
2  At the bottom of the screen, click Your device.
3  Click the settings icon. 
4  In the Settings view, in the left pane, click Install Update. 

Highlighted
Neighbour

Hi Samuel,


I do know how to update the software on my Q10 but when I check for available software updates, the device states that I have the latest update.  I also checked BlackBerry Link and there's any option to update the software from there either.


Any other helpful suggestions?

Highlighted
Ambassador

Greetings,


Version 10.3.1 downloaded for me yesterday. I have a Z10.


Shane.

Highlighted
Guardian

Got notification yesterday on my Z10, installing now. Still waiting for the notification on my Z30.

Highlighted
Neighbour

Yes I know the Z10 was released, my daughter has a Z10 device but so far my device is not updating and I have a Q10. 

Highlighted
Friendly Neighbour
<meta http-equiv="Content-Type" content="text/plain;" /> body { font-family: "Calibri","Slate Pro","sans-serif"; color:#262626 }
I'm waiting still. Have a passport and a Z30.  
Thanks

Sent from my BlackBerry 10 Passport smartphone on the TELUS network.
Highlighted
Good Samaritan
 
Highlighted
Good Samaritan

Awaiting the update for the Q5 (which always seems to be the BB10 afterthought). Thanks for the update on the rollout dates, but why is the Q5 dead last and the Q10 one of the first rollouts? 

Highlighted
Helpful Neighbour

Dee90,


My friend just got the update pushed to their Q10 today,  have you had any such luck?   


Only other thing I could suggest (besides waiting but that doesn't strike me as a welcome suggestion! ) is to try this link from the official BlackBerry website.



 under the Update on the Web section,  either follow steps 1 through 4 to install the updater,  or if you already have it installed, click on the blue Check for Updates button after connecting your phone via USB.


Hope it helps, and if not, well you're at least one day closer to the update 😉




Highlighted
CPU Alum
CPU Alum

Just turned on my old Q10.... 10.3.1 update showed update.  Updated it and Optik on the Go app works great tonight!  Love watching LiveTV on my Q10!

 

If you have problems with the Optik signin, just swipe down to resize the screen.

Highlighted
Resident

I hope the Passport / Z30 ETA is still this week I have both and anxious to update !

Highlighted
Ambassador

I'm mid download for the z30. Weighs in at 1.017GB. 

Highlighted
Good Samaritan

Please update on the status of 10.3.1 rollout for the Q5. I still don't get why certain devices got the update later than others. Definitely confused by the Q5 being dead last to get the update, long after the Q10 received it.


BB didn't hold up the update either; they rolled it out to all carriers in Canada at the same time. Disappointed in Telus!

Highlighted
Guardian

I still don't get why certain devices got the update later than others. Definitely confused by the Q5 being dead last to get the update, long after the Q10 received it.

It's normal practice by all carriers and device manufactures (eg. Apple) to roll out updates in phases. The grouping of the phases requires that some go first and some go last. That's life.


BB didn't hold up the update either; they rolled it out to all carriers in Canada at the same time. Disappointed in Telus!

Ask yourself how many carriers there are in Canada (BB rollout) compared to how many devices there are (Carrier roll out).


Highlighted
Community Power User
Community Power User

To add to @xray comment, it is also possible that some of the updates proceeded through the carrier's development and testing quicker and more smoothly than others. Should the completed update packages be withheld until all are tested and released? I think most users would like to receive updates as soon as ready, rather than waiting for another phone model's release to be complete.

NFtoBC
If you find a post useful, please give the author a "Like"
Highlighted
CPU Alum
CPU Alum

My passport got a notification at 9pm tonight.... looks like 10.3.1 is available NOW!

Highlighted
TELUS Employee
TELUS Employee

Hi @xl, please let us know how you like the new OS version.
 

Highlighted
CPU Alum
CPU Alum

Installation took about 90 minutes.  No problems.  Quick things I noticed...

  • there was no need for me to backup my phone for the install.  Then again it's always smart to back up the phone and I did that on the weekend.
  • the alarm lock Snooze button is a little harder to find with the dismiss button.
  • Telus forum editor performance has slightly improved.  It's sad I can type faster than the forum editor can display my keystrokes.
  • Android screen resize is handy for apps.  It fixed my Q10 issues when trying to setup the Optik on the go App.
  • Hmm... I noticed some flickering with the camera and twitter app.  It went away a few minutes later.  Flickering has been reported by others online and would not be surprised of a patch in a few weeks.  Perhaps that's why the Passport update was delayed.


Check the Crackberry site for new 10.3.1 features.

Highlighted
Good Samaritan

Still awaiting Q5 rollout...I appreciate responses above, but I am getting canned/boilerplate responses from Telus. All other phones have received the update except the Q5.

Highlighted
Resident

Has anyone else with a BlackBerry Q5 received the update this is getting horrible I have been waiting for it for so long! When will it come to my phone!!!

Highlighted
Rockstar

@IndianFlavors and @mh1983 blackberry pulled the updates because of bugs. All of the carriers have stopped the rollout. 

iPhone power user
Highlighted
Good Samaritan

And now...?