01-03-2016 07:45 PM
I'm on my second tempered glass protector for my new (less than 1 month old) S6 and I can't get a tiny section of the upper right corner to stick. Thinking of returning the phone to Telus for exchange. Any opinion?
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01-20-2016 12:51 PM
Hello Fred, I bought a full coverage Cyxus Premium tempered glass prorector on Amazon and the issue seems to have gone away. I guess the other 2 partial coverage ones must have been warped. The new one looks awesome combined with my offgrid Incipio case with integrated sd card reader.
01-03-2016 08:39 PM
I believe the return period is 15 days. You would now be looking at a warranty claim with the manufacturer. If the phone is operating within tolerances, it would be returned to you without adjustment.
01-04-2016 12:07 AM
It has actually been less than 15 days but more than 50mb of use. You think they will change it?
01-04-2016 02:25 AM
The issue might be with the phone but it may not be. Could also be a manufacturing defect in the screen protectors also. I don't know if Telus would swap a perfectly functional phone but you could ask.
01-05-2016 05:06 PM
Hello PhilippeC. Here is a question. Since you have a corner on your screen protector on your phone that will not stick, WHY would you return the phone to TELUS just because of a screen protector corner? The best solution to this issue would be to go to a TELUS Store, purchase a new screen protector, ask the store associate if they could put it on the phone for you. You would be saving a lot of money by doing this. I believe the screen protectors cost anywhere between $20 to $25. Ever since I got my Galaxy S6 I've had 2 screen protectors.
01-05-2016 06:36 PM
I already tried 2 different tempered glass screen protectors from 2 different brands. Both were new and I even tried the second one on a mirror here to check its adherence and it attached to the mirror fully. So it must be the phone's surface.
01-20-2016 12:32 PM
Greetings PhilippeC, I was curious to know if you have any updates regarding your screen protector issue?
01-20-2016 12:51 PM
Hello Fred, I bought a full coverage Cyxus Premium tempered glass prorector on Amazon and the issue seems to have gone away. I guess the other 2 partial coverage ones must have been warped. The new one looks awesome combined with my offgrid Incipio case with integrated sd card reader.
01-20-2016 01:03 PM
Nice, I also have the Incipio case for my iphone but I didn't get a chance to get a screen protector yet. I use Amazon to buy stuff so I'll follow your lead and order one soon. Thanks for the update 🙂