Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Once again, there is a charge on my bill for an on demand movie that I didn't order, didn't want and I didn't watch. I have wasted hours of my time on the phone with telus trying to fix all the issues I've had with this service. I have set a pin, cha...
I'm just wondering if Telus customer service is the absolute worst customer service on the planet? It is absolutely disgusting.
Some channels have a Home icon in them and you can't watch them on the website telustvplus unless you are at home. I am at home on my Telus internet account (it is the only internet I have) using a Windows web browser. What can I do?
I'd like my immediate family members to be able to download and use the TELUS TV+ app without sharing my same login credentials I use for billing and other TELUS services. Help with creating login profiles for family app usage?
After almost 15 years with this company it has gotten bad enough to the point that we are taking our business elsewhere, time and time again charges added, billing changes without notice or reason, promises of promotions and credits that after the ph...
My modem and the Google tv are on the opposite walls.Can I use wireless hdmi transmitter and receiver between the Telus box at the modem and my tv?Will the picture and sound quality be good on the tv?Or, a direct connection with a long hdmi cable wil...
Unfortunately, Optik doesn’t let me watch taped shows on my phone like Shaw does. So I have to watch reality shows my husband doesn’t like after he’s gone to bed- instead of watching them while I’m cooking dinner. Yes I know I can wait 2 days and wat...
When I delete a show from the PVR, occasionally I make a mistake but there is no “undelete” option like Shaw Cable has. I miss that. Can you consider this?
Why don't the recordings I set up on one device get reflected/synced on all the other devices logged into Telus TV+? Same with deleting recordings. Why do I have to delete the very same recorded episode separately on each device? Isn't there just a s...
