daily outage

[Howie1]

My optic tv / internet goes down daily for up to 30 minutes sometime between 6:00pm and 8:30 pm.  Anyone else experience this?  My neighbor does not experience this problem.

[Nighthawk]

Have you contacted technical support yet?

[Howie1]

Yes I have contacted them every 3rd day.  I am tired of this issue as it has gone on for 3 months... I have had technicians out 5 times.... no one has any ideas why, testing shows nothing amiss.

[WestCoasterBC]

Make sure you log specific dates and times this occurs. The more the tech has the better they can search into the issue(s).

Ask for a higher level tech to come diag your issue. There are less of them (sometimes a two week wait) but they handle the issue till it’s corrected.