Webmail/Telus email is currently down.

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Ambassador

@BeefPorkChicken wrote:

Who else got an email from the CCO saying that the email has been restored?


Don't know where CCO is but this while mess has has nothing to do with location.  My wife's email was out 1 day, mine just came back after being out 11 days.

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Connector

Oh I'm sorry, i meant to say the CCO of TELUS Tony Geheran (Chief Customer Officer), it said on the email that the Email outage has been cleared, but I'm still having trouble. deleting and my some of my old emails are missing

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Helpful Neighbour

The story of my life:

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Helpful Neighbour

I post too soon...  🙂    Immediately after my previous post the delete error went away and I discovered the text of my saved emails from days past have been restored... Could be the end of the story...

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Connector

My e-mail client (Outlook, in my case) started working yesterday morning. I got the e-mail from Telus titled "Your TELUS email should now be restored" many hours later. There was activity in my account prior, with 2 mails sent August 16th recovered, but with a received date of august 25th, and a bunch of e-mail sent Aug 9th through 15th (some I already had) also recovered, but with nearly the proper received date/time. I also had a period (an hour or two) where the left pain in Webmail was missing. I still am getting a send/receive error on outlook related to some apparent inability to actually delete some e-mails marked for deletion after transfer to my outlook client. Raw pop traffic examples:

 

+OK message 308 marked for deletion
+OK message 309 marked for deletion
+OK message 310 marked for deletion
-ERR deleted 246/310 message(s)
...
+OK message 21 marked for deletion
+OK message 22 marked for deletion
+OK message 23 marked for deletion
+OK message 24 marked for deletion
-ERR deleted 3/24 message(s)

 

Over the next several client/server sessions the number of e-mails that wouldn't delete ended up at 10, which I think are all duplicates from august 9th, So now I typically see this:

 

-ERR deleted 1/11 message(s)
...
-ERR deleted 0/10 message(s)
...
And in using the webmail interface, I can not delete those 10 e-mails.
Prior to all this activity and last week sometime, there had been a total of 26 e-mails restored over a period of days, but with a received date/time of when they were recovered verses when they were sent. During the initial outage I was dropped from at least one e-mail distribution list.
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Neighbour

The Telus Webmail seems to be a little wonky again, when I log in it takes me to the login page again.  After a second login my webmail loads but when I try to do something it takes me to the login page again, it is a endless circle.  How sad I have to go back to my gmail account once again.

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Rockstar

Knob - The same thing here went to check sent and junk today each time it sent me back to log in. Went right out and then logged in and then all ok. This has happened several times in the last week. I will give it more time before i contact a tech it might clear up soon. Polecat

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Connector

I don't use Telus webmail, but have been using the 'getmail' command line retrieval agent with my Telus POP account for the last 15 years. I thought the recent Telus email problems had been solved for me, but in the last few days I've been getting the "POP error (-ERR LOGIN failed)" error on occasion. They are increasing in number, suggesting Telus still has stability issues.

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Advocate

@ennjeoajat 

 

I use Microsoft outlook with POP3 SMTP scripted to filter and forward mails and have , like you. done so for over 10 years. The  POP3 errors raise  a requester and everything stops until I am home to close the requester. I  have to contact 2nd level tech support at telus a few times a year to get them to reset the POP3 server when it gets really bad. Changing timeout setting do not help and first level tech support is only trained on webmail.

 

Since Telus is well aware with ongoing problems (years) with the pop3 server they should do a proper fix but with this wider problem they are not likely to look deeply into it right now.

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Neighbour

I am working again, just a short term glitch.

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Connector

@DeeScruntled , iI feel you.. That comes up whenever I try deleting an email

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Helpful Neighbour

@BeefPorkChicken wrote:

Oh I'm sorry, i meant to say the CCO of TELUS Tony Geheran (Chief Customer Officer), it said on the email that the Email outage has been cleared, but I'm still having trouble. deleting and my some of my old emails are missing


 

Telus has no credibility at this point. According to them, over 90% of accounts were "restored" two weeks ago.

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Coach

Does any else share my dismay that, after this extended email meltdown, the CEO of Telus has been conspicuous by his total absence?

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Connector

My emails been working since Friday but my wife's still does not work. I've checked the settings-tried to access it on web mail but the access code it sends to her phone -that says the code is no good. I guess i should be even more patient.....???

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Ambassador

Email working fine now..can send and receive..But...still can't delete mail .  Sometimes a current one that hasn't been opened will let me delete but 99% still sitting there taking up space.  Can't move it to Trash either.  Anyone have a work-around for this ?  Did phone in and was told they would put in a trouble ticket, but deleting email is low priority right now. 

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Coach

Hallelujah! My telus.net email service with Thunderbird has been restored. All functions appear to be working. Needless to add, it's about bloody time!

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Neighbour

My email is down again as of today. This is so frustrating.

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Connector

For the past day, webmail just says "loading" after I log in on my phone or computer.  Never finishes loading.  

 

I still cannot make my POP3 Mail client retrieve on my iMac.  It says it's downloading 2,912 messages (which is crazy) but it hasn't downloaded any since Aug. 14.

 

All three Telus phone numbers we've been told to phone have the same recording telling us to look at the outages page and then proceeds to offer help with everything but email.

 

Can't believe this email debacle is not making press beyond echoing what Telus says.

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Advocate

Aug 30 and the pop3 server is still wonky. Fails several times a day and freezes my email handling on my PC. Does anyone from Telus read these and care at all about customer problems? For several days, and after many ,many attempts online help still always says...

 

No chat agents are currently available, please call 1-844-372-8559 for help.

 

The future might end up being friendly  but Telus is anything but at the moment.

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Resident

My email was down from Aug 15 to Aug 24, it was restored to a certain degree.  Some of my saved emails are blank. This morning around 9:00 Aug 30 it all went down again, cannot access webmail either it says "Looks like we can't find that page."  Talked to tech guy, first he's heard of this.  Anyone else experiencing an issue?

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Neighbour

Yes, my email went down yesterday briefly and is down again for the past few hours now.

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Coach

While my telus.net email has been restored, it seems to take an awful long time to download messages - far longer than before the outage. Is anyone else having a similar experience?

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Connector

Much the same for me. Unable to access webmail for the last 24 hrs. Prior to that many emails were empty and could not be erased.

Connector

Still getting "Looks like we can’t find that page." when trying to sign into webmail 

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Community Power User
Community Power User

Webmail is working fine for me.


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Ambassador

My webmail has been restored with all the LH side files BUT still having no luck with deletions.  Strange thing is, I can delete ones that have just arrived even after reading them,  but any that came in earlier-opened or not, will not let me delete.  I now have over 20 sitting there..can't even move them to Trash or Junk....any ideas ??

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Ambassador

Follow-up to the above...I CAN delete any emails that are in my Trash or Junk box, but nothing that's sitting in my Inbox. ???

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Community Power User
Community Power User

@Irishgranny Allow some time for your mailbox to be fully restored and 100% functional again. It will get there sooner or later.


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Connector
I can access webmail this morning and delete emails. I had quite a few 'empty' emails before which have disappeared on their own. Still can't access email on my desktop email client.
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Coach

As of this morning, I cannot access webmail at all.  I get a 500 server error.  Cannot change password, cannot access email whatsoever.  This was supposed to be fixed.  No Telus chat agents, and I'm pretty sure that I don't want to sit on hold to inform them of yet another **bleep** up.  This is getting stupid now.