Webmail/Telus email is currently down.

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Tarosujimoto
Organizer

And why are they not coming in in the order they were sent to me? 

polecat
Ambassador

Tarosujimoto how would you know the order? CRA does not use  emails of any kind. If it says CRA it is a scam. If you think there is some banking info or some credit card thing you better get on the phone and make sure.

Tarosujimoto
Organizer

Polecat, cra, like many other agencies, including Telus billing, uses online mail. Like this one received a week ago.. which if sent to me between Thursday and today would not arrive. 

 

English version *** La version française suit ***

Dear DONALD M BOYKIW:

The Canada Revenue Agency (CRA) sent you new mail online called:

Instalment reminder

This mail may require your attention.

If you have My Account, log in and click on "View mail" to read your mail.

If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.

This is an automated email message. Please do not reply.

Version française *** The English version precedes ***

Cher/Chère DONALD M BOYKIW :

L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :

Rappel d'acomptes provisionnels

Ce courrier peut nécessiter votre attention.

Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.

Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.

Ceci est un message électronique automatisé. Veuillez ne pas y répondre.

English version *** La version française suit ***

Dear Xxxxxxx

The Canada Revenue Agency (CRA) sent you new mail online called:

Instalment reminder

This mail may require your attention.

If you have My Account, log in and click on "View mail" to read your mail.

If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.

This is an automated email message. Please do not reply.

Version française *** The English version precedes ***

Cher/Chère xxxxxccx :

L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :

Rappel d'acomptes provisionnels

Ce courrier peut nécessiter votre attention.

Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.

Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.

Ceci est un message électronique automatisé. Veuillez ne pas y répondre.

Tarosujimoto
Organizer

Yo can tell the order via thread. I got 2 replies to the original email sent to me before the original email.

 

and I also got forwarded an email to me in which I was one if the original addresses.

 

so yeah, the inbox is a real mess.

 

 

 

Tarosujimoto
Organizer

I could also send you a copy of the telus ebill that I got Monday.  But you get the point.  Tm to go back to paper billing since telus email is apparently not reliable enough to send a telus ebill. 

quixotic
Friendly Neighbour

I'm now getting emails in Red Deer...though not any of the ones from the 3 days of the crash.  And my wife is NOT getting emails...even though we're on the same account.  

quixotic
Friendly Neighbour

And I just sent an email to myself via a different provider.  It did get through via telus webmail, but not via outlook.  

quixotic
Friendly Neighbour

OK, now it did...at glacial speed.

Tarosujimoto
Organizer

Polecat, are you sure about the bounce back?  Because none of the guys who just I spoke with who sent me an email in the weekend got a bounceback.

LostinVancouver
Coach

I know it’s a necessity in today’s age to have people put out standard company approved messages but it still doesn’t change the fact it’s annoying seeing the SAME cut & paste comment from Tech Support “we’re sorry for any inconvenience we may have caused you.....we understand how email is important to you...we fully appreciate all you patience....we are working around the clock”.  Might as well have bot make those posts.  Re: Twitter.

rc
Ambassador
Some email providers, as part of their anti spam policy ignore and black hole not delivered email notifications.
Tarosujimoto
Organizer

Providers Like telus, iCloud and shaw? 

 

So no bounceback means no way of knowing who sent you an email.

 

I don’t think there was any bounce backs to start with, just a black hole in your servers, unless you can show me one. 

 

i guess the resend solution isn’t a solution  then....

Tarosujimoto
Organizer

And what about the random ordering in the inbox? Just another annoying result we have to deal with? 

rc
Ambassador
If the email never left the sender's email providers servers then the sender should receive an unable to deliver notification. How long it takes to get this message varies by provider. If Telus servers acknowledge the email then it could go onto a black hole.
Highlighted
NormB
Resident

So is it safe to conclude that if emails from those missing days aren't here now they are toast?

Tarosujimoto
Organizer

You probably need to wait until the outage is fully resolved.  The same thing happened in May and eventually a ton of emails came through a week later. This one looks far worse than the May outage

 

So Which by current forecast is.... maybe  never? 

Tarosujimoto
Organizer

The fact that a couple random emails are coming into my inbox with no relationship to when they were sent is troubling.

 

the fact that a Telus can’t acknowledge or explain why is laughable. 

Tarosujimoto
Organizer

 Exactly.  The black hole is what appears to be happening when I look at my inbox.  Support needs to warn people of this risk.

 

polecat
Ambassador

tarosujimoto  Sorry i should have said sending to legit mail address but cannot be delivered ------ server down  --------- persons in box is full----- person has moved to another provider with a new address and possible old address is still alive. Funny things happen. Polecat

LostinVancouver
Coach

Read on twitter that a server that needed to replaced was incorrectly installed.  That's what you get for subcontracting everything.  Sure, in the short-run, you cut costs; but in the long run you embarrass yourself silly when stuff like this happens.