Webmail/Telus email is currently down.

Reply
Bricoleur
Friendly Neighbour

Trash talk from you now???

Post to the people you took input from here !

Useless service function is not something you should be flippent about. Spoiler alert - you should be fired.


@Nicole-Natassha wrote:
Spoiler
 

Hey All!

You can always check here for service updates: https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9....

We thank you for your patience and we are working diligently to get things back up and running as soon as possible.


 

Cleopatra59
Neighbour

This is unacceptable. I have had no email for three days. Why does TELUS keep saying they have the best network in all of Canada if they can't have reliable email service. When will this problem be fixed????  Your alerts say nothing.

FEED_UP
Resident

Email is still down for day 2.  Telus seems to think they have corrected the problem - this is a no - 2 hours on the phone over two nights and all I get is a promise it will be corrected by noon Saturday then noon Sunday. How many business related emails am I going to miss!

SH1
Connector

I've also had the e-mail outage off and on (mostly off) for three days now.  It's always kind of annoying not to receive e-mails you're expecting, but I have to agree with those who are speaking about work e-mails.  Speaking for myself, I hate having to contact *anyone* I work with and give them the "errr...my ISP is having an outage and I can't receive any e-mails, I'm not even sure you're receiving what I'm sending. Do you mind using my Gmail for now:  blah-blah@gmail.com and resend anything you've sent in the last couple of days"?  I really, really find that embarrassing.  I'm also in favour of*some* kind of compensation showing that Telus truly recognizes the inconvenience of this.  It's not by far the worst thing in the world, but it's something we pay for and we're not getting the benefit of it.

Susieb56
Helpful Neighbour
Definitely! We pay a lot for telus services. They need to post updates as to when the service will be restored instead of leaving everyone just hanging. They offered me a couple of movies to compensate for my inconvenience...
DLD
Neighbour

Grande Prairie, AB. No e-mail [incoming/outgoing] since Friday am [May 31st]. Please provide updates. Thank-you. 

Susieb56
Helpful Neighbour
We're on day 3 now for this system outage in Kamloops.....have never experienced an outage for such a lengthy time. Terrible inconvenience to TELUS customers. An update would be nice.
BRK
Resident

More frequent updates to customers would be greatly appreciated

OTO
Resident

AGREED! 

2:00 PM Saturday- still out! 

LostinVancouver
Coach

"we reached out to customers who are still without email service with an SMS text message to apologize directly."

 

I have a landline (not a cell) associated with my account.  I sure wish they would phone me so I can tear a strip off the person.  Nah, I'm kidding.  Why give the messenger grief.  They aren't responsible for having no backup system in place.  

SH1
Connector

@LostinVancouver wrote:

"we reached out to customers who are still without email service with an SMS text message to apologize directly."

I have a landline (not a cell) associated with my account.  I sure wish they would phone me so I can tear a strip off the person.  Nah, I'm kidding.  Why give the messenger grief.  They aren't responsible for having no backup system in place.  

 

Same here, a landline.  I don't know if it defines the term "apologize directly" when they send out a mass text.  If anyone gets an actual call, be sure to record it.


 

Highlighted
SH1
Connector

Here's something else Telus does fast -- I've gone from "Helpful Neighbour" to "Organizer" to "Connector" in record time!!  By Monday, I'll be the CEO!!  For sure I'll get my e-mail restored then!

kosh
Resident

Hi,

Any news? 

I called in earlier today and was told they are still working on it.  It is Sunday aeveing and I still cannot receive any emails.

I used my email for work and this is getting pretty bad.

Am I the only one ??

Susieb56
Helpful Neighbour
No, haven't heard anything. I also have not tried calling again but may have to do so, patience is running out.
Bricoleur
Friendly Neighbour

Sunday and still down -  ?

Did your killing of CDMA  screw LTE or is this a separate incompetenceve any estimate how many resets to your server will it take to get everyone p and running again?

Why don't you at least give updates on is ou site?

Do you really have a customer service function - or just fake it here?

Reet
Resident

I haven’t been able to get e-mail since Saturday.....very inconvenient & frustrating, wondering why we can’t see any news about this issue.

Sbcliff
Resident
Any idea when the email issue will be resolved? Friday-Saturday- and now it’s sunday ? Just an update would be nice
fwttg
Resident

This email situation (or lack of) is ridiculous. Day 3 now. Please resolve.

Cindyboo
Resident

I spent over 1 1/2 hours on hold this morning to try & find out what was happening ? they were going to check my account , was finally told the server is down and they are currently working on the problem , still nothing, can't access email account - this is crazy, how can this happen to such a huge company , how many people are really being affected by this ? I'm in Cloverdale BC , saw someone from Alberta ? is this province wide ? or what ? 

SH1
Connector

I'm starting to wonder if Telus was hacked and they don't want to say anything.