Just received an Email regarding the Email outage lol
"and were able to restore service for the majority of customers overnight."
What a bunch of BS.
On one hand, they have the crocodile tears statement on a band over the page that comes up when the Web mail doesn't: "We are very sorry for the TELUS Webmail disruption. We take this issue very seriously and are workin...
When you click on the Outages page, regardless of the update time (12:15pm in this case) the update says every time "Most customers are now able to access their email accounts, which are once again fully operational." Then they go on to discuss the small but chosen few who still don't have e-mail.
So on one hand, they acknowledge a big problem. On the other hand, they downplay the big problem. I wonder if they took the weekend off?
As far as I can tell, the only noticeable thing Telus has done over the past few days is to keep changing the title of this thread.
I'm in Vancouver. As of 11:50 service is intermittent both POP & webmail. I've been using my Gmail account and perhaps this episode is the signal for me to ease my main email over there. Serious incompetence at Telus that, if past experience is any indication, will not be addressed. Maybe less spent on cute animal advertising and more technical competence and dependability would be a good start.
For personal e-mailing, go ahead and use Google, Yahoo or Hotmail. Lots of storage space and who cares if the NSA can see who you write. But for business you're better off going with a plan from an e-mail hosting company who will try and provide a domain that is based on your business name and can give you storage in Canada and local support with connections from fixed and mobile devices. Get it set up. Advise your customers of the change, put a forwarding rule on your Telus account and enhance your business profile.
TELUS technicians have continued to work around the clock to restore TELUS.net email access. More than 90 per cent of our customers are now able to access their email accounts, which are once again fully operational. Our technicians continue to troubleshoot a small number of servers that are still affected by the hardware issue. We are very sorry for the disruption and are working to restore email access for the remainder of our customers as soon as possible. For the latest updates, customers can visit telus.com/outages.