From the outages notice:
"Most customers are now able to access their email accounts, which are once again fully operational."
What the what? "Most customers"? I guess the very, very few customers left without e-mails must be on here raising mischief with multiple Telus Neighbourhood accounts LOL.
As I said, while it's expected that sometimes 'crap happens' that you can't plan for; but it's REALLY annoying when outright lies are being told. Some outages (yeah right, more like 90%+) and now this (eg., "most" meaning a few).
Back in the day, TELUS servers used RAID 5 with a hot standby. Meaning you had to lose 3 disks in that one RAID before you lost customer data. As well, there were backup servers. All customer backup data was stored off site, meaning in the event of a catastrophic failure, the backup media had to be brought in from elsewhere, the disk array's needed rebuilding, and then the data needed to be loaded onto the RAID arrays. Did we ever have a need for a catastrophic failure recovery, YES, when the HP service tech blew away the raid configuration while trying to upgrade the microcode on the SCSI adapter, and all the customer data with it. TELUS contracted out IT many years ago. Software management is now done overseas, and hardware maintenance is done by the OEM.
33 hr outage and counting here in the lower mainland.
Just received an Email regarding the Email outage lol
"and were able to restore service for the majority of customers overnight."
What a bunch of BS.
On one hand, they have the crocodile tears statement on a band over the page that comes up when the Web mail doesn't: "We are very sorry for the TELUS Webmail disruption. We take this issue very seriously and are workin...
When you click on the Outages page, regardless of the update time (12:15pm in this case) the update says every time "Most customers are now able to access their email accounts, which are once again fully operational." Then they go on to discuss the small but chosen few who still don't have e-mail.
So on one hand, they acknowledge a big problem. On the other hand, they downplay the big problem. I wonder if they took the weekend off?
As far as I can tell, the only noticeable thing Telus has done over the past few days is to keep changing the title of this thread.
I'm in Vancouver. As of 11:50 service is intermittent both POP & webmail. I've been using my Gmail account and perhaps this episode is the signal for me to ease my main email over there. Serious incompetence at Telus that, if past experience is any indication, will not be addressed. Maybe less spent on cute animal advertising and more technical competence and dependability would be a good start.