I appear to no longer be part of the 10% (for now). As of about 10:00 AM 08/17 both webmail and POP mail are functional. Question is what measures is Telus going to take to ensure that this never happens again? I guess we can't know. Question now is whether to switch to a provider that has a better track record or stick with Telus and hope that this was a wake-up call for them.
Still down in Kamloops with Webmail page not available. However after the last big outage a month or so ago, I had set up forwarding from my telus email to another account. This morning I received 2 telus bills and one promo from telus that were forwarded. Other messages are still missing. Just read Telus' online apology - how about giving all their customers $10 off instead of the few that were stubborn enough (and had the time) to sit on hold waiting for a customer rep
I have three email accounts, one of which is not working.
I've got four email accounts, two are "working" but they really weren't used before. The two that AREN'T working, I was using. Seems to me the reason why it isn't working (both had a fair number of emails in the inbox). The two emails that are working, have pretty much an empty inbox. Is that the same with you?
Follow up to my last post....
Seems to me (not being a "techie") that is far easier to "restore"/"fix" an email account that was essentially dormant (and/or rarely used) vs one that was used fairly regularly (as the later involves stored emails in the inbox that MIGHT have to be 'restored' in some way due to a hardware failure where there was no backup system in place).
Abbotsford....3 of my friends who live within 15 blocks of me all have email now...yet nothing at my place since Wed night. How do they explain that ? Hope they plan on rebates on our net bill...and what about the business customers and lost customers etc. Going to have a lot of mea culpas ahead.
Did the email account that you use have alot of stuff in the inbox (read/unread messages)? As I already posted, it seems more than just a coincidence, that out of my four email accounts, the two that are working were ones that were rarely used (and hence, didn't have alot of messages in the inbox-whether read or unread).
Again, I'm only guessing but I suspect they have *NO ADEQUATE BACKUP SYSTEM* in place. Hence, most of the work the "techies" are doing is trying to restore the messages somehow (which can be time consuming). They're keeping quiet about it because I would tend to believe SOME data is be unrecoverable. The 90% number they keeping telling the public might actually be correct (as we're talking about alot of dormant and/or rarely used email accounts - I think the standard internet package gives you four or five?; again, it's not alot of work to "fix" those accounts as there's little date to 'restore').
Though again, I'm just speculating. But we should feel fine that the outage page on Telus says Vancouver is all ok right?!