05-31-2019 01:19 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
Solved! Go to Solution.
08-17-2019 10:42 PM
An apology to our TELUS.net email customers -> https://forum.telus.com/t5/Neighbourhood-Blog/An-Apology-To-Our-TELUS-net-Email-Customers/ba-p/99078
08-17-2019 07:50 PM
Never assume the people in charge know what their doing.
Telus has no clue.
08-17-2019 07:54 PM
STILL DOWN
Cannot access my telus mail account on either webmail or using the softward on my computer. While I can certainly log in to my primary telus account email access is not possible nor is it possible to redirect email sent to my telus account to another account outside of Telus.
Sending me a text message 90 minutes ago doesn't help with the simple fact that the email has not been available since early Thursday and its now late Saturday afternoon and no resolution in sight!
TELUS - can you spell COMPENSATION?
I'm forced to consider alternate email providers now....
08-17-2019 08:10 PM
"this is a fluid situation".
LOL, like what the heck is that supposed to mean? Didn't realize restoring email service requires the use of US Navy Seals or Mossad agents.
08-17-2019 04:39 PM
08-17-2019 06:17 PM
@LostinVancouver wrote:
@Irishgranny wrote:Abbotsford....3 of my friends who live within 15 blocks of me all have email now...yet nothing at my place since Wed night. How do they explain that ? Hope they plan on rebates on our net bill...and what about the business customers and lost customers etc. Going to have a lot of mea culpas ahead.
Did the email account that you use have alot of stuff in the inbox (read/unread messages)? As I already posted, it seems more than just a coincidence, that out of my four email accounts, the two that are working were ones that were rarely used (and hence, didn't have alot of messages in the inbox-whether read or unread).
Not the case with my wife and me. I have tons of emails with my accounts being somewhat restored although things are still flaky, webmail hit-n-miss. My wife on the other hand keeps her's pretty much squeaky clean (deletes everything) not once seeing the light of since the wee hours of the 15th.
08-17-2019 07:09 PM
Think I had about 5-6 emails in Inbox..plus whatever was in Trash & Junk. Still makes no sense that it takes 3 days to run in new able (if that's really the problem). And the same cable supplies Alberta, Okanagan, Vancouver Island and Vancouver area ?? No excuse for this long an outage. And....their update page shows only 1 affected area...Surrey. So what's happening with the rest of us !!
08-23-2019 10:37 PM
@Irishgranny wrote:Think I had about 5-6 emails in Inbox..plus whatever was in Trash & Junk. Still makes no sense that it takes 3 days to run in new able (if that's really the problem). And the same cable supplies Alberta, Okanagan, Vancouver Island and Vancouver area ?? No excuse for this long an outage. And....their update page shows only 1 affected area...Surrey. So what's happening with the rest of us !!
It's not a cable issue at all!
It's been posted what caused the problem but here it is again (8 days and counting or me)
https://www.cbc.ca/news/canada/british-columbia/4-days-of-telus-email-outage-caused-by-data-storage-...
08-17-2019 10:14 AM
08-17-2019 04:55 PM - edited 08-17-2019 05:00 PM
08-17-2019 05:12 PM
To those thinking of a different provider. Check it out might not be as good as you think it is. Equipment or software failure can happen to any one of them. Our email was back up early friday morning. I clean out inbox every evening storing important ones in a folder or in downloads. Have a friend near bye never deleted emails for years still down all the people around them that have telus webmail and were back up before noon friday. Polecat
08-17-2019 05:17 PM
@polecat wrote:To those thinking of a different provider. Check it out might not be as good as you think it is. Equipment or software failure can happen to any one of them. Our email was back up early friday morning. I clean out inbox every evening storing important ones in a folder or in downloads. Have a friend near bye never deleted emails for years still down all the people around them that have telus webmail and were back up before noon friday. Polecat
Seems to confirm my suspicions about the size of ones inbox being an issue (it's easy to say clean out your inbox but with the amount of spam mail one gets, sometimes it can accumulate - particularly if one doesn't check it alot). And I suspect there's going to be some data loss involved. Who thought having a redundant backup system was important?
08-17-2019 05:30 PM
08-17-2019 06:05 PM
Still nothing using Edge, then changed browser, went to IE 11 and got to sign in page and then nothing.
My bestest gal is in now.
08-17-2019 08:46 PM
No text message here and my email is still down.
08-17-2019 06:09 PM
08-17-2019 06:21 PM
08-17-2019 06:31 PM
Their outage map isn't much help, either. It just shows Nisku (south of Edmonton) and Surrey as currently being affected. But I still don't have email, and I'm well over a 100 km from Nisku.
08-17-2019 06:47 PM
Now the map just shows Surrey as being affected. What a load of BS!
08-18-2019 05:14 AM
Aug 18 02:12 Still no email, and certainly no SMS message explanation either.
08-17-2019 10:43 AM
Still Down, when will emails be up and running and will Telus reimburse me for any financial losses?
08-17-2019 11:08 AM
Email is still down (Langley). Very frustrating as Telus’ outage message hasn’t changed and there is no ETR. It gives this customer the impression that no one is working on the weekend! Now they have 90% recovered, they’ve all gone home!