TELUS technicians have continued to work around the clock to restore TELUS.net email access. More than 90 per cent of our customers are now able to access their email accounts, which are once again fully operational. Our technicians continue to troubleshoot a small number of servers that are still affected by the hardware issue. We are very sorry for the disruption and are working to restore email access for the remainder of our customers as soon as possible. For the latest updates, customers can visit telus.com/outages.
If 90% of customers now have email again, how about showing us a map of where us 10 percenters are? (I'm in Red Deer, by the way).
I'm pretty sure that 90% figure is just a guess on their part. Heck, one of their updates earlier said only SOME Telus customers were experiencing email outages (when the actual number was probably 90+%!).
Sorry to report that Kamloops is not part of the claimed 90%. telus.com/outages seems to provide no reliable information, as forecast returns to duty there during yesterday and today spanned from 11:00 pm last night to 1:00 pm today, before those predictions were entirely removed from the site. Based on telus.com/outages, nothing new has happened since a report at 2:24 pm. One wonders if work is continuing.
Downtown Vancouver BC is also not part of the 90% that has been restored.
Unacceptable that I have to do a google search to find info, since Telus does not put any notices on its "Page Not Found" auto-reply or the Support landing page. Email outage = outrage
It's just a standard "PR" move to claim 90%+ percent of email service has been fully restored. I have no doubt a majority are but 90%+ seems pretty unrealistic (just my gut feeling though and from what I've read online).
My email has been down since yesterday morning, my wife's worked this morning, quit gain this afternoon.
Has any other Canadian ISP had so much trouble with their email?
Wonder what the CRTC will say about this BS?!