Webmail/Telus email is currently down.

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geodoc
Connector

Vancouver - 10:00 AM - 08/18/19

 

Webmail partially working. Able to log in and view inbox page. Unable to view any other sections like 'sent', or 'trash'. Unable to compose. POP mail seems to be functioning normally (MS Outlook).

 

Telus' response to this fiasco makes me think of what became a classic meme from Chernobyl:

 

"3.6 roentgen? Not great, not terrible."

 

Telus' managment's focus would seem to the outside observer, to be more focused on PR damage control than dealing with the cause. Not in the same league as the Politburo 's response to a nuclear power plant explosion, but it does rime just enough that it certainly should make them a little uncomfortable.

LostinVancouver
Coach

@geodoc wrote:

Vancouver - 10:00 AM - 08/18/19

 

Webmail partially working. Able to log in and view inbox page. Unable to view any other sections like 'sent', or 'trash'. Unable to compose. POP mail seems to be functioning normally (MS Outlook).

 

Telus' response to this fiasco makes me think of what became a classic meme from Chernobyl:

 

"3.6 roentgen? Not great, not terrible."

 

Telus' managment's focus would seem to the outside observer, to be more focused on PR damage control than dealing with the cause. Not in the same league as the Politburo 's response to a nuclear power plant explosion, but it does rime just enough that it certainly should make them a little uncomfortable.


I'm more sad because I own Telus stock & don't want to see what happens to the stock on Monday.Smiley LOL

adamthebad
Connector
not correctly installed....most enterprise equipment is plug and play with the odd hard wire....my guess (eletronic certified) is software
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Rapono
Resident

Now that telus webmail is back up, i can log into my account, however, when i try to select/view certain e-mails, it logs me out of my accont, preventing me from reading them. Please fix this!

LostinVancouver
Coach

LOL.  Consider yourself lucky.  I can't even get the telus webmail page to load!

 

Community Power User
Community Power User

There is already an existing discussion on email. Please post there. 


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muser
Neighbour

When I login to webmail it gets stuck at waiting response from telus.webmail.net

Sometimes I get into my email for a few seconds then  bounced back out to the login page

Anyone else having this problem?

Community Power User
Community Power User

The webmail.telus.net page does not seem to be loading for me just now either.

NFtoBC
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muser
Neighbour

Just got an HTTP Error 500.0 – Internal Server Error

What's going on Telus?

Community Power User
Community Power User

Working fine with windows live mail sending and receiving.


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muser
Neighbour

Just got the following info from the support chat:

 

Webmail Services are experiencing an interruption in your area, which may result in being unable to access the site or send and receive email. We are working to restore services as quickly as possible. Further updates will be provided as they become available and can be followed by visiting www.telus.com/servicestatus.

Community Power User
Community Power User

@WestCoasterBC wrote:

Working fine with windows live mail sending and receiving.


Works fine with Apple’s Mail client as well. Seems to be the webmail interface, not the mail server.

 

Also see notice on this page from 4 hours ago.

NFtoBC
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muser
Neighbour

Agreed. I switched to another client and logged in successfully.

ThePopper
Advocate

I use Gmail and have not experienced any outage what so ever.

My Telus webmail was hacked a few years ago, moved to Gmail and no problems at all since the hack.

My other Telus services (Home Phone and Optik TV) - I've never had any problems with either, ever.

 

 

bcast
Resident

How did you get telus webmail on windows live mail ?

We had that with shaw and it worked great.

Community Power User
Community Power User

Here are the instructions: https://www.telus.com/en/bc/support/article/set-up-telus-email-windows-live-mail


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Anemone
Resident

Not loading for me either. It's been going on all AM. Last I checked chat was at 56 and seems to be the new norm.

Irishgranny
Ambassador

Same problem here in Abbotsford..all morning.  Get the following message...

 

 ???ldap.LDAP_ERROR???    or else it keeps trying to load..forever !

G35Bonanza
Resident

Problems with webmail yet again Telus.  Your tech support seems to have trouble with this service as it has been down mulitiples before over the past many months.  Considering this problem started on the 15th and there still is no resolution and no end in ongoing issues its pretty much rendered by telus.net email address inaccessible.  

 

Time to move to Gmail and be done with this BS.  Will also make it much easier for me to toss all of Telus services.

 

Shocked and dismayed at Telus support services

FieroFan
Resident

I'm also getting fed up with these repeated issues when trying to access my Telus webmail. I've been a Telus phone (landline) customer for 33 years and an internet client for close to 20 years. I know I'm paying far too much for the minimal service I'm receiving. Might be time to finally move on.